Official information and working with our suppliers.
Official information
Making sure official information is available in a timely way promotes accountability and public trust. We are committed to meeting the principles and requirements of the Official Information Act 1982 (OIA) and to following the guidance provided by the Office of the Ombudsman.
During 2024–25, we responded to 426 requests for information under the OIA, with 99.5% of responses provided within legislated timeframes. All agencies are required to respond to an OIA request as soon as reasonably practicable, no later than 20 working days.
- On average, we responded to OIAs within 16 working days.
Working with our suppliers
The Government Procurement Rules help to support good market engagement and, therefore, better outcomes for agencies such as IR, suppliers and New Zealand taxpayers.
One requirement within the rules is paying domestic invoices promptly. IR has been eInvoice receive-enabled since 2020 (direct exchange of data between buyer and supplier accounting systems to make business smoother, faster and safer).
- 98.5% of all our domestic invoices (including eInvoices) were paid within 10 working days (target 90%).
- 96% of managed suppliers viewed IR as a customer of choice (target 80%).