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Delays to response times: It is taking longer than usual to answer calls and myIR messages, and to process some COVID-19 Support Payment applications. This is because of the impact of COVID-19. If possible, please contact us through your myIR account. Log in to myIR

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

Most branches are operating normally. However, to ensure there are appropriate staffing levels to operate safely within each region, a number of branches are temporarily closed or operating at reduced hours, during this time.

The list of branches that will be open and the dates and times are likely to vary while adjusting operations in response to COVID-19.

The latest list of branch hours is available online.

Find a Westpac branch

You can make cash or EFTPOS payments to us by visiting a Westpac branch or Westpac Smart ATM. To do this, you must either:

  • bring your return or statement that shows a barcode
  • create a barcode before your visit.

New payment code for employers

From April 2020 employers need to use the new payment code, EMP. 

New payment codes for April

Create a barcode for my payment

This is how you create a barcode to make payments at a Westpac branch or Westpac Smart ATM:

  1. Create your own barcode on a computer, mobile phone or an IRD kiosk.
  2. Save it on a mobile phone or print it from a computer or IRD kiosk.
  3. Show your barcode at any Westpac branch or Westpac Smart ATM.

To create your barcode, enter your details below. 

Barcode generator

Last updated: 20 May 2021
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