Skip to main content

Delays to response times: It's taking longer than usual to answer calls and myIR messages. You may be able to use self-service options in myIR or on our self-service line, 0800 257 777. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Cost of Living Payment The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

Disagreements and the disputes process

If you disagree with an assessment or decision regarding your tax or child support, you may need to follow a formal process.

Dispute a general tax decision or assessment

If we can't agree on a disputable decision or assessment you may need to follow the disputes process. This process makes sure your rights are protected if the matter goes to court.

You may start the disputes process if you:

  • disagree with a disputable decision or assessment we've made, or
  • want to propose an adjustment to your tax return
  • and you've been unable to resolve the issue with us.

We may start the disputes process if we disagree with a return you've filed and have been unable to resolve the issue with you.

Disputes process initiated by the taxpayer (you)

Disputes process initiated by the Commissioner

Child support objections

You can also make changes to returns without using the disputes process.

Fixing mistakes in my return

Last updated: 28 Apr 2021
Jump back to the top of the page