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Delays to response times: It is taking longer than usual to answer calls and myIR messages, and to process some COVID-19 Support Payment applications. This is because of the impact of COVID-19. If possible, please contact us through your myIR account. Log in to myIR

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

The relationship between tax agents and Inland Revenue is highly important. The advice and assistance tax agents give their clients significantly impacts and influences compliance outcomes.

Inland Revenue recognises tax agents' contribution by providing a dedicated account manager service. This service facilitates the relationship between tax agents and Inland Revenue. It also innovates, gathers insights and designs with the overarching goal of achieving better economic and social outcomes for all New Zealanders.

Guiding principles of the Account Management service

  • Inland Revenue’s external reputation is enhanced through account management.
  • The account manager is a centralised point of contact for specific or escalated issues.
  • Education on tax agents self-managing is actively promoted at all opportunities.
  • Information is provided in a consistent and professional manner.
  • Insights gathered are fed back within Inland Revenue using voice of the customer mechanisms and inform future solutions.
  • Virtual, online interactions are the preferred way to interact between tax agents/account managers, however face to face interactions are available on a case by case basis.

 

Last updated: 14 Oct 2020
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