How to provide feedback

Queen Elizabeth II Memorial Day, Monday 26 September Our phone lines and offices are closed, but you can still get in touch with us. Find out more

Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

You can provide feedback or suggestions for the subscription form and our newsletters at any time through using the website feedback feature on the ird.govt.nz website.

Select feedback

On any page on our main website, click on the amber button on the right-hand edge of the screen that is labelled “feedback”.

Choose feedback option

Select the option “This Website” and select “Next”

Select ratings

Select the appropriate rating for our newsletter service and select “Next”.

Comment on newsletters service

You will be asked “What did you like or dislike about this website”. You can use this field to provide feedback on the newsletter service. Please clearly specify this is about our newsletters.

Continue the survey

The next screen presents a list of topic areas. Please select “other”.