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Planned system outage | Our online services (including myIR and submitting information using software providers) will be unavailable from 6am Saturday 14 to around 6pm Sunday 15 March while we complete some system upgrades. Planned system outage in March 2026

There may be several reasons why you might be having trouble receiving our newsletters. We will update this page with the most common ones and their solutions below.

Not receiving our newsletters after subscribing

Our newsletters may have been caught by your spam or junk email filter. Please add our email address to your address book or safe senders list.

On Outlook

Our newsletters may not appear within the “Focused” and may be appearing within the “Other” tab.

Change the setting so that the newsletter email will show within the “focused” tab.

On GMail

Our newsletters may be appearing within the “Updates” folder.

Last updated: 14 Jul 2022
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