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End-of-year arrangements Our offices and phone lines will close down over the holiday season, but our website, self-service 0800 number and myIR will remain available. Find out more

We've upgraded our voice system You may notice some changes the next time you call us. Find out more

There may be several reasons why you might be having trouble receiving our newsletters. We will update this page with the most common ones and their solutions below.

Not receiving our newsletters after subscribing

Our newsletters may have been caught by your spam or junk email filter. Please add our email address to your address book or safe senders list.

On Outlook

Our newsletters may not appear within the “Focused” and may be appearing within the “Other” tab.

Change the setting so that the newsletter email will show within the “focused” tab.

On GMail

Our newsletters may be appearing within the “Updates” folder.

Last updated: 14 Jul 2022
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