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Queen Elizabeth II Memorial Day, Monday 26 September Our phone lines and offices are closed, but you can still get in touch with us. Find out more

Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

From 2017 to 2021, in 6 releases across 4 stages, we successfully moved all the products we administer to new systems and processes, improving the services available to customers.

Transformation has involved changes to every aspect of the way Inland Revenue operates, including policy settings, processes, our operating model and people capabilities, and technology. Within the same timeframe as the major releases, we delivered other significant changes including:

  • Recentring our organisation design around customers and their needs, with new intelligence and knowledge management tools enabling us to make the best use of the information we hold.
  • Extending our digital borders to allow customers to reach us in new and different ways including through third parties.
  • Deploying new knowledge management and information sharing systems across the organisation including advanced search functionality for our people.
  • A complete redesign of our external website creating greater opportunities for customers to self-serve.
  • Optimising, updating and replacing all heritage business technology including replacement of workplace technology, giving our people a better user experience and allowing for more flexible working.
  • Delivering a new enterprise support services platform which helps our people work more efficiently and effectively.

While the learning curve was particularly steep at the beginning, we continued to learn and improve our approach and practices right up to the end of transformation. This led to unexpected outcomes such as our decision to go live remotely for our final release – something we would never have envisaged or been able to achieve without the experience and what we’d learned in previous releases.

Last updated: 30 Mar 2022
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