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Queen Elizabeth II Memorial Day, Monday 26 September Our phone lines and offices are closed, but you can still get in touch with us. Find out more

Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

As part of the final stage of the transformation our focus shifted from delivery to transition and how the organisation would work in future. There were 3 main areas of focus:

  1. Supporting the transition of knowledge, practices, and processes from the programme back to the organisation, to ensure we were set up to deliver future changes in the tax and social policy landscape.
  2. Optimising and updating all our heritage business technology.
  3. Decommissioning old applications and either archiving or ethically destroying the data they contained to minimise risk.

The work was complete by the close out of the business transformation programme in June 2022.

Last updated: 21 Mar 2022
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