Skip to main content

Queen Elizabeth II Memorial Day, Monday 26 September Our phone lines and offices are closed, but you can still get in touch with us. Find out more

Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

Inception, foundation and mobilisation

In ‘Where we started’ you can see the first critical steps we took during the inception phase of the Inland Revenue’s transformation. These were:

  • ensuring we had the right capability at the top to lead the transformation
  • setting up reference groups to provide an external perspective
  • growing support for the transformation across government
  • preparing a compelling business case to ensure funding
  • developing a governance structure which could support us to deliver the transformation while keeping the department running smoothly.

Laying down the foundations

With a strong leadership team in place and recruitment of an experienced team underway, we set up a Programme Management Office to establish the deliverables, structure and planning process, using a Business Transformation Methodology (BTM). The first iteration included the first view of our roadmap and was created ahead of mobilisation.

The key principle behind our Business Transformation Methodology was there would only be 1 methodology which would be applied to all programme, stage and work packages. It would be tailored to meet the needs of each stage-specific work package. However this would be discussed and refined and agreed by all parties involved before any variations were made. This discussion would include business, technical and advisory partners.

Other principles behind the methodology were that it would:

  • align to the Managing Successful Programme (MSP™) framework and Better Business Case (BBC™) guidance
  • drawing on existing Inland Revenue methodologies
  • maintaining agility using a combination of waterfall and agile methodology as appropriate to the specific work package.

At the early inception stage of the programme, activity was focused on 3 main areas:

Business case development

Programme Management Office

Commercial

As we moved through our foundation and into mobilisation stages, the programme team expanded to include:

Policy and legislation

Enterprise architecture

Change management

Communications

Last updated: 21 Mar 2022
Jump back to the top of the page