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Queen Elizabeth II Memorial Day, Monday 26 September Our phone lines and offices are closed, but you can still get in touch with us. Find out more

Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

We need policy agility, so that we can maintain a world-class revenue system in an increasingly complex and changing world. Improving our policy agility helps us meet our regulatory stewardship responsibilities, ensuring we’re taking a proactive, collaborative approach to the monitoring and care of legislation we administer.

Increased policy capability

We use the Policy Maturity Matrix, developed by the Department of the Prime Minister and Cabinet, to assess our policy capability. Based on our recent self-assessment, our capability level is 2.76 out of 4.0, up from 2.5 in 2019-20.

We will focus on improving:

  • people capability - by clarifying career and progression pathways for our people while also managing succession and retention risks in the current environment
  • policy quality systems - by continuing to enhance our research and analysis function, improve information knowledge management, and embed evaluation and learning into our processes so that our advice is evidence-based and outcomes-focused
  • engagement - by continuing to refine relationships with stakeholders and our customer-facing people
  • stewardship - by continuing to invest in our future capability and demonstrating clear leadership and direction.

Reduction in time and costs to implement policy

One of our case studies looks at the rapid development of an online, easy-to-use application and payment scheme for Resurgence Support Payments. This demonstrates the value of our policy agility and the Government’s investment in transformation - technology is no longer a constraint on our being able to make changes quickly and cost-effectively.

Rapid delivery of the Resurgence Support Payment scheme

Last updated: 02 Nov 2021
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