Our impacts - the difference we want to make

Results from the Customer Experience and Perceptions Survey on whether customers know what to do.

Results from the Customer Experience and Perceptions Survey on whether customers find their tax, and interacting with us, easy to do.

Results of how many tax payments were made, and tax files returned, on time over the 12 months up to 30 June 2021.

Using customer insights helps us continually improve our activities, maintain the integrity of the revenue system by better targeting our interventions, and design and deliver the right customer experiences.

We need policy agility, so that we can maintain a world-class revenue system in an increasingly complex and changing world.

We share our information and expertise to benefit New Zealanders and government socially and economically.