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  1. Annual Report 2021
  2. Our performance

Our integrity - protecting the integrity of the tax and social policy system

Annual Report
Annual Report
  • Annual Report 2021
    • Our performance
      • Statement of responsibility
      • How to read our performance section
      • How we performed
      • Our outcomes - what we want to achieve
      • Our impacts - the difference we want to make
      • Case studies
      • Our integrity - protecting the integrity of the tax and social policy system
      • Our services - the services we deliver for our customers and government
      • Our organisational health - how we use our resources to deliver for our customers
      • Appropriation statements

We are the principal steward of New Zealand’s revenue system. We have a crucial role to play in maintaining and enhancing the integrity of the tax and social policy system.

We protect the integrity of the tax and social policy system, and our stakeholders and the public have trust and confidence in us.

Our integrity indicators show how we’re protecting the integrity of the tax and social policy system.

Percentage of customers who have trust in us

Results show ratings of 3 or more out of 5 from our Customer Satisfaction and Perceptions Survey, where 5 is ‘strongly agree’.

  • 94% of customers have trust and confidence in us.
Year Percentage of customers who have trust and confidence in us             
2017 88%
2018 89%
2019 88%
2020 89%
2021 94%

Comparative results and benchmarking - Public Sector Reputation Index (RepZ) score

The Public Sector Reputation Index (RepZ) measures the reputation of public sector organisations across 4 pillars.

  1. 1. Trust.
  2. 2. Fairness.
  3. 3. Social responsibility.
  4. 4. Leadership.
  • Our RepZ score is 96.
Year RepZ score
2016 93
2017 96
2018 97
2019 98
2020 91
2021 96

Our latest score increased 5 points, from 91 to 96, compared with the previous year. We were in the top 5 for most improved reputation for 2021. We had increases in each of the 4 pillars.

  • Trust increased by 4 points.
  • Fairness increased by 6 points.
  • Social responsibility increased by 4 points.
  • Leadership increased by 6 points.

Note, reputation scores are relative to other public sector agencies included in the index. A score of 105 or higher is strong, scores between 95 and 104 are average, and a score of less than 95 is considered weak.

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