We are the principal steward of New Zealand’s revenue system. We have a crucial role to play in maintaining and enhancing the integrity of the tax and social policy system.
We protect the integrity of the tax and social policy system, and our stakeholders and the public have trust and confidence in us.
Our integrity indicators show how we’re protecting the integrity of the tax and social policy system.
Percentage of customers who have trust in us
Results show ratings of 3 or more out of 5 from our Customer Satisfaction and Perceptions Survey, where 5 is ‘strongly agree’.
- 94% of customers have trust and confidence in us.
| Year | Percentage of customers who have trust and confidence in us |
|---|---|
| 2017 | 88% |
| 2018 | 89% |
| 2019 | 88% |
| 2020 | 89% |
| 2021 | 94% |
Comparative results and benchmarking - Public Sector Reputation Index (RepZ) score
The Public Sector Reputation Index (RepZ) measures the reputation of public sector organisations across 4 pillars.
- 1. Trust.
- 2. Fairness.
- 3. Social responsibility.
- 4. Leadership.
- Our RepZ score is 96.
| Year | RepZ score |
|---|---|
| 2016 | 93 |
| 2017 | 96 |
| 2018 | 97 |
| 2019 | 98 |
| 2020 | 91 |
| 2021 | 96 |
Our latest score increased 5 points, from 91 to 96, compared with the previous year. We were in the top 5 for most improved reputation for 2021. We had increases in each of the 4 pillars.
- Trust increased by 4 points.
- Fairness increased by 6 points.
- Social responsibility increased by 4 points.
- Leadership increased by 6 points.
Note, reputation scores are relative to other public sector agencies included in the index. A score of 105 or higher is strong, scores between 95 and 104 are average, and a score of less than 95 is considered weak.