Skip to main content

New Plymouth office closure | The New Plymouth office is temporarily closed for upgrades and is expected to reopen on Wednesday 12 February.

Gisborne office temporarily closed | Our Gisborne office will be closed from 12pm 14 February 2025 until 10.30am 26 February 2025. For anything urgent, you can call our contact centre.

Our 3 customer outcomes are:

  • motivation
  • opportunity
  • capability.

They represent the changes we want in customers' knowledge, skills or behaviour. These changes mean we can support them to get it right from the start, which helps us achieve our outcomes.

We design our products and processes to make it easy for customers to do the right thing, and hard to get things wrong. We're respectful and empathetic - helping people to get it right or to recover when things have gone wrong.

When we need to, we enforce through audit and litigation, to ensure we find and stop individuals and businesses deliberately seeking to defraud the system.


Last updated: 19 Sep 2022
Jump back to the top of the page