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Queen Elizabeth II Memorial Day, Monday 26 September Our phone lines and offices are closed, but you can still get in touch with us. Find out more

Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

Our Performance Measurement Framework monitors and measures our progress in delivering services to New Zealanders, ensuring the regulatory systems we are responsible for are effective, efficient, and achieving the outcomes intended, and contributing to the social and economic wellbeing of New Zealand by collecting and distributing money. It also focuses on how we organise and use our resources to deliver these services.

  • Our outcomes are the long-term results we want to achieve.
  • Our customer outcomes show the difference we want to make. The measures for our three customer outcomes indicate our effectiveness in enabling our customers to get it right from the start.
  • Our services are what we deliver for our customers and stakeholders. Our operational performance is assessed through our output measures. These measures ensure we remain on track to achieve our impacts and outcomes.
  • Our organisational health is about how we use our resources to deliver for our customers and government and ensure our performance is sustainable. Our organisational health measures let us know how our people are doing, as well as our systems, assets, investments, and finances.
  • Our culture is what is important to us in how we work.

We have woven measures of integrity through all layers of our Performance Measurement Framework to reflect our commitment to protecting the integrity of the revenue system.

Each year we review our measures and targets to make sure they continue to reflect the range of services we provide and the changes in our operating environment, and that they continue to support the achievement of the outcomes we are seeking.

Last updated: 25 Nov 2021
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