Partnerships are integral to how we operate. Delivering more integrated services for customers will reduce the cost of delivery for everyone in the system by:
- Being clear about where we can add value to the wider system.
- Taking opportunities to leverage our tools and processes.
- Continuing to build and maintain relationships with third parties including other agencies, iwi, intermediaries, and partners.
We consider our areas of strength to be:
- Delivering services based on core information - particularly customer income data.
- Collection and payment of money / processing at scale.
- High-volume, digital transaction processing (rather than services that rely on high levels of discretion and/or an extensive customer-facing presence).
- Delivering large-scale, consistent, rules-based initiatives that leverage the capabilities of our systems.
- Analytical tools and capability, including risk assessment.
- Developing and managing a sophisticated partner ecosystem with the private sector.
Last updated:
09 Jan 2025