Our Performance Measurement Framework shows how we use our resources to deliver our services, and how our services connect with the outcomes we want to achieve for New Zealanders.
| Services we’ll deliver for customers |
The difference we’ll make |
Outcomes we’ll achieve |
To ensure customers find it easy to meet their tax and social policy obligations and receive the payments they are entitled to, we:
- help and inform them about their entitlements and obligations
- process entitlements and obligations
- undertake enforcement activities when necessary
- and provide policy advice.
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- Proactively managing opportunities and risks ensures we meet current and future needs.
- The work we do with others delivers value for customers and government.
- Customers are willing to comply and have the knowledge and understanding to do so.
- It’s easy for customers to do what they need to do.
- Most customers do the right thing voluntarily and there are consequences for those who choose not to.
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- Revenue is available to fund government programmes and services.
- People receive their entitlements.
- Oranga increases when Inland Revenue works with other organisations.
- The intergenerational oranga of the people of New Zealand is supported by our active stewardship.
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We report the progress we are making through our Annual Reports.
