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Planned system outage - 12 September 2026 | Our online services including myIR, self service phone lines and gateway services will be unavailable on Saturday 12 September, 2026 from 1pm to approximately 10.30pm while we complete a planned system update. We apologise for any inconvenience this may cause.

You're a client when ACC pay someone to help you around your home.

You're a carer when ACC pay you to provide help around an ACC client's home.

As an ACC client or carer you may need to:

  • keep records of payments for 7 years
  • file a tax return at the end of the year.

What you need to do depends on who pays the carer – ACC or the client.

Last updated: 06 Jan 2021
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