Skip to main content

Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

Cost of Living Payment Eligible customers will have the payment automatically paid into their bank accounts by the end of the day 3 October 2022. The payments will be staggered and Credit Union customers may not receive their payment until 4 October 2022. Cost-of-Living-Payment

Te whiwhi i taku pūtea KiwiSaver ko te poharatanga te take Getting my KiwiSaver savings for significant financial hardship

What
You may be eligible to withdraw KiwiSaver savings early if you are experiencing financial hardship.
Who
Those suffering financial hardship.

Contact your scheme provider for the correct form to complete to make a hardship withdrawal. You only need to apply to us if you're within the first 2 months of your KiwiSaver membership.

To withdraw savings you will need to provide evidence you are suffering significant financial hardship.

If your application is accepted you can only withdraw your and your employer’s contributions. 

Significant financial hardship includes when you:

  • cannot meet minimum living expenses
  • cannot pay the mortgage on the home you live in, and your mortgage provider is seeking to enforce the mortgage
  • need to modify your home to meet your special needs or those of a dependent family member
  • need to pay for medical treatment for yourself or a dependent family member
  • have a serious illness
  • need to pay funeral costs of a dependent family member.

Stopping KiwiSaver deductions

If you want to stop any further contributions being made from your salary or wages, you must apply for a savings suspension. You can apply for a savings suspension within the first 12 months if you’re experiencing, or likely to experience, financial hardship.

After your first 12 months of membership you can apply for a savings suspension regardless of your financial situation.

Taking a savings break

Last updated: 28 Apr 2021
Jump back to the top of the page