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RealMe unavailable RealMe will be undergoing scheduled maintenance this weekend and will be unavailable from 10pm Saturday 2 July - Sunday 3 July.

Delays to response times: It's taking longer than usual to answer calls and myIR messages. You may be able to use self-service options in myIR or on our self-service line, 0800 257 777. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Cost of Living Payment The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

You need to tell us about any changes to your family situation, income or hours of work. They can affect your Working for Families payments.

If you get weekly or fortnightly payments, any changes you tell us about before 6pm on Mondays will affect your payment for that week.

Select 'Family and income details' on your Working for Families account

Update the information required and submit your changes

What happens next

Once you've updated your details, we'll let you know any changes to your Working for Families payments.

You can see new payment details in myIR.

My responsibilities

As a Working for Families customer you must:

  • check your information
  • tell us about changes to your family situation
  • tell us about changes to your income or hours of work
  • tell us about changes to your contact details or bank account.

You can give your partner access to your Working for Families information in myIR. Your partner will be able to see the same information as you and make some updates. 

It’s up to you if you give your partner access. You can cancel your partner’s access at any time.

If you do not have a myIR account you can register for one.

myIR secure online services


Your myIR account lets you see and update your Working for Families information at any time. You can:

  • see your payment amounts and dates
  • see the information we have about your current and past income, partner and dependent children
  • update your information.

Log in to myIR

You can call us to update your Working for Families details.

Working for Families and Best Start - contact us

Last updated: 19 May 2021
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