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Delays to response times: It is taking longer than usual for us to answer calls and myIR messages. This is because of the demand for COVID-19 business support, and the impact COVID-19 is having on our teams. We appreciate your patience and will respond as soon as we can. If possible, please contact us through your myIR account. Log in to myIR

COVID-19 Support Payment (CSP): Applications for the CSP are now closed. Due to the large number of applications for the CSP, there may be a delay in approving some applications. Find out more about the CSP

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

Child support payments are due from the liable parent on the 20th of the month. We pay them to the receiving carer by the 23rd of the month.

Compulsory employer deductions

From October 2021

If you're a liable parent, it is compulsory for you to pay by deductions from your income if you earn salary and wages. We'll let your employer know when and how much to deduct.

Before October 2021

If you were registered as a liable parent before October 2021, you can choose whether to pay by employer deductions or to pay by other payment options - for example, payment plan, direct debit or credit card. However, if you miss payments, you’ll be registered automatically to make payments through compulsory employer deductions.

There are times when we may agree to you organising your payments yourself, even when you are earning salary or wages. For example, because your income is irregular.

If Work and Income pay you a benefit, they'll deduct your child support payments before your benefit is paid to you. We'll let Work and Income know when and how much to deduct.

Let us know if you change jobs or stop or start a benefit. By letting us know, we can help you make sure you still make your payments on time.

Child support - contact us

Other payment options

If you do not have employer deductions for child support payments, there are other ways to pay.

Child support payment plan

If you do not have salary or wages we can deduct child support from, you may want to use our child support payment plan. The plan will help you remember how much to pay and the date the payments are due.

You can choose to pay weekly, fortnightly or monthly and we'll work out how much you need to pay. You can set this up by calling us or doing it yourself in myIR.

Set up a child support payment plan

Direct debit

When you set up a direct debit, it means you're letting us take a certain amount of money from your bank account. You can set up regular payments or make a one-off payment. Direct debits can be from New Zealand and some overseas banks.

Set up a direct debit

Credit card or debit card online

If you pay with a credit or debit card, your bank charges a 1.42% convenience fee - we accept Visa and Mastercard.,

Pay using a credit or debit card in myIR

Pay using a credit or debit card - without myIR 

Other ways to make payments

Find out about other ways to pay child support if you're in New Zealand or living overseas at 'Ways of paying'.

Ways of paying

Keeping your child support up to date

As a child support customer, you'll always need to:

  • tell us about changes
  • check your information
  • tell us if something is wrong.

Changes to my child support details

Sorting out child support debt

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Last updated: 13 Jul 2021
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