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Temporary system shutdown | On Friday 20 October from 3pm our phonelines will close. From 3.30pm our offices will close and our online services will close at 4pm. All services will be available from 8am Tuesday 24 October. Find out more

Before you start

Customers can cancel an ongoing direct debit at any time on myIR.

You will need to log in to your myIR account to do so.

Select 'I want to...' in the account your direct debit relates to

Go to the heading 'Payments, refunds and returns' > 'Prepay a future obligation'.

Select 'View or modify' for the direct debit you want to cancel

Select 'Cancel ongoing direct debit'

You will need to click yes when prompted to complete the cancellation.

If you need help, contact us by sending us a message in myIR or give us a call.

General enquiries

Log in to myIR

Last updated: 17 Mar 2023
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