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Rotorua office temporarily closed | Our Rotorua office will be closed from 12pm 17 January 2025 until 30 January 2025. For anything urgent, you can call our contact centre.

Before you start

Customers can cancel an ongoing direct debit at any time on myIR.

You will need to log in to your myIR account to do so.

Select 'More...' in the account your direct debit relates to

Go to the heading 'Payments, refunds and returns' > ‘Manage ongoing direct debit’

Select 'View or modify' for the direct debit you want to cancel

Select 'Cancel ongoing direct debit'

You will need to click yes when prompted to complete the cancellation.

If you need help, contact us by sending us a message in myIR or give us a call.

General enquiries

Log in to myIR

Last updated: 17 Mar 2023
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