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Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Before you start

First, you'll need to make sure you've set up a direct debit agreement with us.

Set up a direct debit agreement with us

Make a one-off payment in myIR

From the homepage in myIR, go to the 'I want to...' tab and scroll down to 'Payments, refunds and returns'.

From there, select 'More payment options' then 'Variable direct debit payment'. This means a one-off, single payment.

Select the account you want to pay

Fill in your details

If you have more than 1 bank account set up for direct debit, you'll be able to choose between them. You can also set your preferences for each account in 'Manage my profile' tab, go to the 'I want to...' tab then select 'Manage payment channels'.

Make sure your payment details are correct. You'll be able to choose:

  • whether the payment is for an account or a return
  • the payment period if it's for a return
  • the amount you'll pay, either the full balance or a partial amount.

Click 'Submit'.

Authorise the payment

You'll need to give us permission to direct debit the amount from your account.

Log in to myIR

What happens next

You'll be able to print or save a confirmation of your direct debit submission. It is not a transaction receipt because it may take a few business days to process the transaction. You can follow its progress from the homepage in your myIR account by going to the 'I want to...' tab and selecting 'Search submissions'.

My responsibilities

If you cannot get direct debit to work, double-check if you've:

  • set up an agreement with us
  • approved the direct debit payment by clicking 'OK' when authorising us to debit the account
  • got a bank account that can handle direct debit payments, for example, a transaction or chequing account instead of an investment account.

If you need help, contact us by sending us a message in myIR or give us a call.

General enquiries

Last updated: 14 Oct 2020
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