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Queen Elizabeth II Memorial Day, Monday 26 September Our phone lines and offices are closed, but you can still get in touch with us. Find out more

Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

Putting significant time and effort into change management was and is a must for transformation. Helping customers, stakeholders, partners and our people to understand what we were trying to achieve and why, and what part they needed to play was key to the changes introduced by transformation being adopted.

A specialist with experience in transformational change including large-scale organisation design was appointed to the programme leadership team. The change team, in turn, included a mix of experienced consultants with technical skills and Inland Revenue people who understood the business. The team’s first deliverable was a change management framework, providing the architecture for the change management strategy which underpinned our change management approach across all stages of the programme.

Last updated: 16 May 2022
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