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A scam is an email, phone call or text from someone pretending to be us. Scammers try to get payment or personal details from our customers.

Here are a few telltale signs of scams:

  • The email, phone call or text may be threatening. The scammer might demand money. They might want to be paid in unusual ways such as gift cards (for example, iTunes cards), bitcoins or money transfer systems.
  • The scammer may pressure you to make a decision or do something quickly.
  • They might ask for passwords to your online accounts. Legitimate organisations will never ask for passwords.
  • A scammer may ask for your bank account details. We'll never ask you to email or text us this information – we'll always ask you to supply this through myIR.
  • Scammers often give website or email addresses that are wrong but look almost right. For example, they might send you to, or, instead of the correct
  • If you get an email that you think might be a scam, use your mouse to hover over a link without clicking. This will let you see if the website address they are sending you to is accurate and relevant to the email you received.