Can't get through to our online services

We've put together some helpful tips if you're having trouble logging in to myIR Secure Online services, this includes

• common access issues
• account error messages
• logging in with RealMe

My login doesn't work. How can I fix it?

Check KiwiSaver details

Using your myIR login you can check your KiwiSaver details on the KiwiSaver website:

• Login to KiwiSaver with your myIR login
• Register for a new myIR account

General KiwiSaver enquiries

If you have a general enquiry about KiwiSaver you can contact our team using our online form.

Contact the KiwiSaver team

Urgent or personal KiwiSaver enquiries

If your enquiry is urgent, or for personal information, please call us.

Check your child support

Through myIR, you can check all your child support details, including:

• child details
• what your next payment is
• entitlements / liabilities
• bank account.

You can also use secure mail and secure forms.  These allow you to update your details, submit online queries and complete forms that tell us about changes in your circumstances.

Login or register for myIR Secure Online Services now.

Check your student loan

Through myIR Secure Online Services, you can check student loan details, including:

• overall balance
• repayments
• interest / write-offs
• $500 debt eligibility check.

You can also apply for a:

• repayment holiday
• repayment deduction exemption
• special deduction rate.

If you are overseas and have a general student loan query, you can email us.

For queries specifically about your loan, it's best to use myIR and secure mail. This service allows you to ask us questions securely, update your details and tell us about changes in your circumstances.

Login or register for myIR Secure Online Services now.

Check your Working for Families Tax Credits

Through myIR Secure Online Services, you can check and update most of your Working for Families Tax Credits details, including:

• child details
• spouse / partner details
• income estimate
• what your next payment is
• entitlements / liabilities
• payment option
• bank account.

You can even register for Working for Families Tax Credits through myIR.

You can also use secure mail and secure forms in myIR.  These allow you to update your details, submit online queries and complete forms that tell us about changes in your circumstances.

Login or register for myIR Secure Online Services now.

File a return through myIR Secure Online Services

You can file most returns using our website. You'll need to log in to myIR for most of these.

You can file the following returns in myIR:

• goods and services tax (GST)
• fringe benefit tax (FBT)
• gaming machine duty (GMD)
• portfolio investment entity (PIE)
• withholding taxes
• approved issuer levy
• residential land withholding tax
• some income tax returns, including personal tax summaries
• PAYE.

Go to our Get it done online services section if the return you'd like to file isn't listed.

Apply for an IRD number

You can apply for an individual, business or organization IRD number through our Online Services.

Your application will be processed in two to five working days unless we need more information from you. You can choose to receive confirmation of your IRD number via email, text/sms or mail.

Apply for an individual or business or organization IRD number now.

Note

If you already have an IRD number you don't need to apply again to file your tax returns online or check your account information. You only need to register for myIR.

Make an arrangement to pay overdue tax

If you’re unable to pay an amount you owe us in full, you can send us a proposal to pay any amount(s) that you owe us by instalments, regardless of whether the amount you owe is overdue or not yet due.

Send us a proposal.

What you will need

• your IRD number
• details of your current financial situation including your weekly 'after tax' income
• details of the amount(s) you wish to pay off (from a recent statement or myIR Secure Online Services).

What happens next

We’ll review your proposal and contact you within three working days to either:

• let you know that we’ve accepted your proposal, or
• ask you for further information to help us make a decision. 

Give us a compliment

We’d like to hear about what we’re doing right or about a recent good experience. 

If we’ve done a good job or one of our team has gone the extra mile please let us know.

Go to our compliment form

Make a complaint

If you have a complaint about our service please let us know as soon as possible. We will take steps to make sure it doesn’t happen again.

To help us fully investigate your complaint, we need:

• your contact details
• your IRD number
• a brief description of the complaint and any steps that have been taken to try to resolve it with us.

Go to our complaint form

Please note:

For your personal or business tax, child support, Working for Families Tax credits or other confidential enquiries, please use the secure mail service in myIR.

Login to myIR

Register for myIR

Make a non-residents enquiry

General non-resident enquiries

If you are a non-resident customer and you have a general enquiry, you can contact us using an online form.

Send us a non-resident enquiry.

Non-resident enquiries by email

For other non-resident enquiries, you can send us an email:

Send us a non-resident contractors enquiry.

Send us a non-resident entertainers enquiry.

Send us an overseas-based student loan borrowers enquiry.

For all other non-resident enquiries.

Register for GST

You can register for GST through myIR Secure Online Services.

Your registration will be processed in real time and in most cases you'll receive immediate confirmation of your GST number and registration details.

Login or register for myIR Secure Online Services now.

Note

If you are already registered for GST, you don’t need to register again to file your return online. You only need to register for myIR. You can then file your online GST return.

Register for myIR Secure Online Services

myIR is the secure service that lets you manage all your IRD matters online and spend time doing what you'd rather be doing. Save time and avoid delays.

myIR Login and Registration

Login to your existing myIR account

Register for a new myIR account.

Report phishing or other suspicious online activity

If you have received an email or other communication that claims to be from IRD but has made you suspicious, don't get caught - report it to us!

What to do about phishing and suspicious emails

If you have received a suspicious email, please forward the email you received to us.

If you have replied to those behind these scams, and given money or personal details, contact your bank or credit card provider immediately.

IRD will never send you an email that:

• asks you to provide personal Inland Revenue information such as your myIR account user ID and password, or
• contains a direct link to a page to submit information such as our "myIR Secure Online Services" login page and ask you to login.

Report tax evasion or fraud anonymously

We're committed to targeting tax evasion and fraud.

If you have information about someone you think is intentionally doing the wrong thing, you can let us know anonymously using our online service.

Report tax evasion or fraud anonymously

We appreciate your help

We stress that any information you provide to us will remain anonymous.

We appreciate your help in keeping our tax system fair for everyone.

Send secure mail

This service allows all Inland Revenue customers to exchange secure mail with Inland Revenue.

Mail is sent and received using a user ID and password so you can discuss your tax affairs, child support or student loan without anyone else being able to view the information sent.

Before you can use this service, you need to register so you can get your user ID and password.

Login and registration for secure mail online

Login to your existing account

Register for a new account.

Website feedback

We are constantly seeking to improve our website.

To help us make this website as easy to use and useful as possible please tell us your website feedback about what works well and what doesn’t work for you.

Go to our website feedback form

Update details

It’s important you keep us up to date when your account details change.

Using myIR Secure Online Services you can let us know if something changes.

You can update your:

• address and phone numbers
• bank account details
• tax agent or nominated person.

You can also send us secure mail to tell us about more complex things.

Login or register for myIR Secure Online Services now.
 

Use E-File system (tax agents)

To use E-File you need to have the right hardware and software and be registered with the E-File Support Team.

How to register to use E-File

If you are a tax agent and want to use E-File you need to register with the E-File Support Team so we can send you the information you need.

You can:

• order enrolment forms through our tax agents' self-service line on 0800 257 773 (you will be asked for your IRD number and the form number, which is IR798), or
• download the E-File registration (IR798) form.

Contacting the E-File Support Team

Please email us if you need support or would like to provide feedback on E-File.

Communicating with us online

The best way to communicate with us online is through a myIR Secure Online Services account. Using myIR you can file returns and check your account at any time. You can also send us questions through secure mail.

Using email

If you're already dealing with one of our staff members about your taxes, email can be a convenient way for us to communicate with you. But it does come with some security risks which we take seriously. We have detailed procedures to make sure your personal information is secure when we communicate by email.

Note: The staff member you're dealing with will let you know which email address to use if you send information to us.

Giving us consent

You need to give us formal consent before we can send you an email that contains your personal information.

Please download and complete our "Consent from a customer" form.

You can also give consent over the phone if the call is recorded or in an email.

When we don't need consent

We may send you an email if we haven't been able to contact you any other way. If we do this, the email won't contain any personal information or say why we want to contact you. We'll just ask you to get in touch with us. We don't need your permission before sending this type of email.

Sending confidential information

We'll never put confidential information in the email itself. Unless you've asked us not to, we'll put it in a password protected PDF attachment. You can let us know what password you'd prefer to use. Or we can send you it by text message, phone, or another email.

Sending non-encrypted attachments

In some limited circumstances we can send you an attachment that's not a PDF. This could be a working copy of a spreadsheet or other document. These will also be password protected.

Child support

0800 221 221
 

Employer enquiries

0800 220 222
 

International child support (including reciprocal agreements)

0800 081 516
Calling New Zealand Child Support from New Zealand landlines and cellphones

Employing people

General enquiries

Including KiwiSaver, fringe benefit tax (FBT), employer superannuation contribution tax (ESCT)

0800 377 772

Calling from overseas

Deducting child support

0800 220 222

GST

GST enquiries, registration and returns

0800 377 776

Calling from overseas

+64 4 978 0779

;

Hearing-impaired services

All enquiries - fax within New Zealand

0800 447 755
for deaf or hearing-impaired customers only

New Zealand Relay Service

You can also use the New Zealand Relay Service (NZ Relay) to contact us.

NZ Relay is a telecommunications service for people who are deaf, hearing-impaired, deaf-blind, or speech-impaired.

All NZ Relay calls are strictly private, so information is safe and secure.

Income tax

Personal - individual enquiries

0800 775 247

Calling from overseas

+64 4 978 0779

Business - non-individual enquiries

0800 377 774

Calling from overseas

+64 4 978 0779

IRD number applications

IRD number application questions and support

0800 775 247

keyword 'IRD number application'

Calling from overseas

+64 4 978 0779

KiwiSaver

Member (individual) enquiries

0800 KIWISAVER (0800 549 472)
Calling from landlines or cellphones

Calling from overseas

+64 4 978 0779

Employer enquiries

0800 377 772

Calling from overseas

+64 4 978 0779

Significant Enterprises

Employer enquiries

0800 443 553

Calling from overseas

+64 4 978 0779

High wealth individuals

0800 080 330
Calling from landlines and cellphones

Calling from overseas

+64 4 916 7118

Screen Production Industry Desk

0800 727 336
 

All other enquiries

0800 443 773

Calling from overseas

Making a complaint

If you have a complaint about our service, please contact us as soon as possible. Once we receive your complaint, we'll take steps to make sure it doesn't happen again.

0800 274 138
Monday to Friday, 8am to 5pm

Calling from overseas

+64 4 978 0650

Fax

04 890 4561

To help us investigate your complaint, please include the following in your fax, or have this information handy when you call:

• your contact details
• your IRD number
• a brief description of the complaint and any steps that have been taken to try to resolve it with us
• copies of any relevant documents.

National Office and media enquiries

Contact details for the Inland Revenue media team

Research and evaluation

If you would like to opt out of an online survey we've invited you to participate in, please call 0800 833 555.

Non-residents

General enquiries

03 951 2020

Calling from overseas

+64 3 951 2020

Entertainer enquiries

09 984 4329

Calling from overseas

+64 9 984 4329

Fax

Contractor enquiries

04 890 3056

Calling from overseas

+64 4 890 3056

Fax

+64 4 890 4502

Overdue tax and returns

Personal - individual enquiries

0800 227 771

Calling from overseas

+64 4 978 0779

Fax

+64 7 959 7613

Business - non-individual enquiries

0800 377 771

Calling from overseas

+64 4 978 0779

Protecting your identity (voice ID and ID theft)

If you believe your IRD number or other personal details may have been accessed without your permission, call us immediately on

0800 775 247

Calling from overseas

+64 4 978 0779

We are a member of iDcare, New Zealand’s national support service for people who have experienced identity theft. Along with iDcare we'll work with you to recover and protect your identity. iDcare create a plan to reclaim your identity for free.

voice ID

voice ID is a faster and more secure way for you to identify yourself when you call us. It allows us to recognise who you are - just by your voice.

Register for voice ID

Registering for voice ID is easy and only takes two minutes. Just make sure you have your IRD number handy and call

0800 257 843

Calling from overseas

+64 4 910 6076

Registering will work best if you call us from somewhere quiet.

Phishing and phone scams

If you receive a suspicious email, SMS scam message or a fraudulent call please email phishing@ird.govt.nz.

Reporting tax evasion or fraud anonymously

At Inland Revenue, we are committed to targeting tax evasion and fraud.

If you have information about someone you think is intentionally doing the wrong thing, you can let us know anonymously.

The easiest way to report tax evasion or fraud is to use our online form.

To speak to us or set up an appointment

0800 225 610

Calling from overseas

+64 4 978 0847

We appreciate your help

We stress that any information you provide to us will remain anonymous.

We appreciate your help in keeping our tax system fair for everyone.

Running a business

General enquiries

0800 377 774

Calling from overseas

+64 4 978 0779

GST enquiries, registration and returns

0800 377 776

Calling from overseas

+64 4 978 0779

Employing people

including KiwiSaver, Fringe Benefit Tax, employer superannuation contribution tax (ESCT)

0800 377 772

Calling from overseas

+64 4 978 0779

Overdue tax and returns

0800 377 771

Calling from overseas

+64 4 978 0779

Tax information officers and Kaitakawaenga Māori

0800 377 772

Calling from overseas

+64 4 978 0779

Self-service lines

We offer a range of automated options through our 0800 self-service lines.

You can order stationery (forms and guides) and request personal tax summaries using our natural language speech recognition (NLSR) system. This lets you use your voice instead of keying in numbers on the phone's keypad.

For all other services you'll need to use a touch-tone phone and key in numbers for options.

Remember to have your IRD number handy when you call.

Student loans

New Zealand-based borrowers

Enquiries

0800 377 778

Calling from overseas

+64 4 978 0762

Overseas-based borrowers

Overdue payments

Calling from Australia

1800 559 653

Calling from the UK

0808 234 0098

Calling from the rest of the world

+64 4 916 7114

Fax

+64 7 959 7613

Tax agents

Tax agents' self-service line

If you are registered with us as a tax agent, please use the self-service line for immediate access to a range of automated services. They are specially designed to help you with routine enquiries.

0800 456 678

Calling from overseas

+64 4 978 0746

StationeryXpress helpdesk

0800 101 035
 

E-File helpdesk

0800 433 453
 

Calling from overseas

+64 4 978 0779

Fax (New Zealand)

+64 4 890 4714

Updating details

You can do most updates through myIR Secure Online Services.

If you'd prefer to call us, select one of the numbers below.

Personal - individual

0800 775 247

Calling from overseas

+64 4 978 0779

Business - non-individual

0800 377 774

Calling from overseas

+64 4 978 0779

Using myIR Secure Online Services

It's easy to get in touch with us online using myIR Secure Online Services. myIR saves you time and gives you access to your information when you need it.

General enquiries

Including user ID and password

0800 227 770

Calling from overseas

+64 4 978 0779

IR file or employer schedule enquiries

0800 473 829

Calling from overseas

+64 4 978 0779

Working for Families Tax Credits

Enquiries from individuals

0800 227 773

Calling from overseas

+64 4 978 0779

Enquiries from caregivers in business

0800 377 774

Calling from overseas

+64 4 978 0779

Not sure?

If you can't see your query, use one of the numbers below.

Personal - individual enquiries

0800 775 247

Calling from overseas

+64 4 978 0779

Business - non-individual enquiries

0800 377 774

Calling from overseas

+64 4 978 0779

Child support

Please send correspondence about child support to:

Child Support
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

E-File (tax agents)

Please send correspondence to our E-File Support Team at:

Inland Revenue
PO Box 2198
Wellington 6140

General enquiries

Please send general correspondence to:

Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

KiwiSaver

Please send KiwiSaver correspondence to:

Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045

Significant Enterprises

The address to which corporates should send correspondence depends on the sector they're in.

Please address mail as follows:

Banking, Crown, insurance, resources, Screen Production Industry Desk

Inland Revenue
Private Bag 39984
Wellington Mail Centre
Lower Hutt 5045

Computer tax audit, international audit, non-resident contractors

Inland Revenue
PO Box 2198
Wellington 6140

Services, manufacturing, non-resident entertainers, high wealth individuals

Inland Revenue
PO Box 5542
Wellesley Street
Auckland 1141

Making a complaint

If you have a complaint about our service please contact us as soon as possible. Once we receive your complaint, we'll take steps to make sure it doesn't happen again.

You can make a complaint online or by phone.

Or, you can send a written complaint about our service to:

Complaints Management Service
Inland Revenue Department
PO Box 2198
Wellington 6140

To help us investigate your complaint, please include the following:

• your contact details
• your IRD number
• a brief description of the complaint and any steps that have been taken to try to resolve it with us
• copies of any relevant documents.

Non-residents

If you are currently overseas, please use the following postal addresses. When sending both a return and a payment, please use the payment address.

Payments

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Returns and correspondence

Non-resident Centre
Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045
Wellington
New Zealand

Non-resident contractors

Inland Revenue
PO Box 2198
Wellington 6140
New Zealand

Non-resident entertainers

Inland Revenue
Non-resident entertainers unit
PO Box 5542
Auckland 1141
New Zealand

Overseas-based student loan borrowers

If you are a student loan borrower and you go overseas for 184 days or more (about six months), you become an overseas-based student loan borrower, and different rules apply to the repayment of your loan.

Overseas-based student loan borrowers should use the following addresses:

Payments

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Returns

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand

General correspondence

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Paid parental leave

Please send correspondence about paid parental leave to:

PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

Payments

Please send payments to:

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045

If you're sending both a return and payment please use the payment address.

Report tax evasion or fraud anonymously

At Inland Revenue, we are committed to targeting tax evasion and fraud.

If you have information about someone you think is intentionally doing the wrong thing, you can let us know anonymously by writing to:

Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

We appreciate your help

We stress that any information you provide to us will remain anonymous.

We appreciate your help in keeping our tax system fair for everyone.

Returns

Please send returns to:

Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045

If you're sending both a return and payment please use the payment address.

Community Compliance Officers

Our Community Compliance Officers offer tax education and advice to our new businesses and small organisations, as well as seminars regarding personal tax and entitlements. They work from most Inland Revenue offices and travel regularly to other areas.

How to contact a Community Compliance Officer

You can arrange a visit from a Community Compliance Officer by using our Enquire about a business advisory visit/social policy seminar service.

Hearing-impaired services

If you'd like to make an appointment with us we can arrange for a New Zealand Sign Language (NZSL) interpreter to be present

You can request an appointment with us by emailing DeafAssistance@ird.govt.nz.

This email address is only for arranging appointments supported by an NZSL interpreter.

Please provide us with the following details:

• your full name, including middle name(s)
• your IRD number
• your contact preference, for example email or fax
• what Inland Revenue office you would like to see us at
• brief details about your query, for example Working for Families Tax Credits or GST
• four possible appointment dates and times between 8am and 4pm, Monday to Friday.

We will contact you within seven days to confirm the appointment when we have arranged for an interpreter to be available. We will arrange payment for the NZSL interpreter.

Kaitakawaenga Māori

Kaitakawaenga Māori offer a free advisory service to help meet the needs of Māori individuals, organisations and businesses. We can visit you at home or in the workplace (or you can come and see us if you prefer).

How to request a visit from a Kaitakawaenga Māori

You can request a visit from a Kaitakawaenga Māori by using our Arrange a business advisory visit service.

Tax seminars and workshops

We offer free tax seminars and workshops in many locations. You can find out when and where tax seminars are offered in your region.