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Tax refund: find out if you could be eligible
voice ID is a faster way for you to identify yourself when you call us. It allows us to recognise who you are - just by your voice.
voice ID enrolled customers enjoy more security, faster calls, and better access to services.
We don't have an email address for general tax queries because we want to keep your personal information safe. But you can contact us online using Secure Mail by logging in to your my IR account or select an option from the dropdown menu above.
Need help logging in? Try these tips
Don't have a myIR account? Register for one now
Want to get it done online? View all our online services, work it out with calculators and tools or use our forms and guides.
We don't have an email address for general tax enquiries because we want to keep your personal information safe.
You can get in touch with us by logging into myIR and using "Secure email". From your account you can also file returns and check your account at any time.
If you already have a query in progress with us, the staff member you are dealing with may ask your permission to email you, or in special cases, provide you with a specific IR email address. In either case, they will take added steps to ensure your personal information is secure.
You can file most returns using our website. You'll need to log in to myIR for most of these.
You can file the following returns in myIR:
Go to our Get it done online services section if the return you'd like to file isn't listed.
You can apply for an individual, business or organization IRD number through our Online Services.
Your application will be processed in two to five working days unless we need more information from you. You can choose to receive confirmation of your IRD number via email, text/sms or mail.
Apply for an individual or business or organization IRD number now.
Note
If you already have an IRD number you don't need to apply again to file your tax returns online or check your account information. You only need to register for myIR.
It’s important you keep us up to date when your account details change.
Using myIR Secure Online Services you can let us know if something changes.
You can update your:
You can also send us secure mail to tell us about more complex things.
Using your myIR login you can check your KiwiSaver details on the KiwiSaver website:
If you have a general enquiry about KiwiSaver you can contact our team using our online form.
If your enquiry is urgent, or for personal information, please call us.
Through myIR, you can check all your child support details, including:
You can also use secure mail and secure forms. These allow you to update your details, submit online queries and complete forms that tell us about changes in your circumstances.
Through myIR Secure Online Services, you can check student loan details, including:
You can also apply for a:
If you are overseas and have a general student loan query, you can email us.
For queries specifically about your loan, it's best to use myIR and secure mail. This service allows you to ask us questions securely, update your details and tell us about changes in your circumstances.
Through myIR Secure Online Services, you can check and update most of your Working for Families Tax Credits details, including:
You can even register for Working for Families Tax Credits through myIR.
You can also use secure mail and secure forms in myIR. These allow you to update your details, submit online queries and complete forms that tell us about changes in your circumstances.
Check out our "Let's talk tax" vidoes:
We’d like to hear about what we’re doing right or about a recent good experience.
If we’ve done a good job or one of our team has gone the extra mile please let us know.
For your personal or business tax, child support, Working for Families Tax credits or other confidential enquiries, please use the secure mail service in myIR.
Your IRD number is an eight or nine digit number specific to you. You can find your IRD number:
We've put together some helpful tips if you're having trouble logging in to myIR Secure Online services, this includes
If you’re unable to pay an amount you owe us in full, you can send us a proposal to pay any amount(s) that you owe us by instalments, regardless of whether the amount you owe is overdue or not yet due.
We’ll review your proposal and contact you within three working days to either:
If you have a complaint about our service please let us know as soon as possible. We will take steps to make sure it doesn’t happen again.
To help us fully investigate your complaint, we need:
For your personal or business tax, child support, Working for Families Tax credits or other confidential enquiries, please use the secure mail service in myIR.
If you want to provide us with anonymous information rather than make a complaint, please use our Report tax evasion and fraud anonymously form.
If you disagree with how we've assessed your or your client's tax or child support you may need to follow the disputes process.
Inland Revenue Charter
The Inland Revenue Charter (IR614) is our guide to service complaints. You can download it in English or Māori:
Inland Revenue's Charter IR614
Inland Revenue's Charter IR614 (Māori version)
Alternatively, you can order one by calling us on 0800 257 773.
If you are a non-resident customer and you have a general enquiry, you can contact us using an online form.
Send us a non-resident enquiry.
For other non-resident enquiries, you can send us an email:
Send us a non-resident contractors enquiry.
Send us a non-resident entertainers enquiry.
You can register for GST through myIR Secure Online Services.
Your registration will be processed in real time and in most cases you'll receive immediate confirmation of your GST number and registration details.
Login or register for myIR Secure Online Services now.
If you are already registered for GST, you don’t need to register again to file your return online. You only need to register for myIR. You can then file your online GST return.
Introduction to business video: Registering for GST
myIR is the secure service that lets you manage all your IRD matters online and spend time doing what you'd rather be doing. Save time and avoid delays.
Login to your existing myIR account
Register for a new myIR account.
You can use myIR to:
If you have received an email or other communication that claims to be from IRD but has made you suspicious, don't get caught - report it to us!
If you have received a suspicious email, please forward the email you received to us.
If you have replied to those behind these scams, and given money or personal details, contact your bank or credit card provider immediately.
We're committed to targeting tax evasion and fraud.
If you have information about someone you think is intentionally doing the wrong thing, you can let us know anonymously using our online service.
Report tax evasion or fraud anonymously
We stress that any information you provide to us will remain anonymous.
We appreciate your help in keeping our tax system fair for everyone.
You can also report tax evasion or fraud by:
We are constantly seeking to improve our website.
To help us make this website as easy to use and useful as possible please tell us your website feedback about what works well and what doesn’t work for you.
Our website feedback form is only for comments specifically about this website.
For your personal or business tax, child support, Working for Families Tax Credits or other confidential enquiries, please use the secure mail service in myIR.
Find out what to do if you can't get through to our online services
To use E-File you need to have the right hardware and software and be registered with the E-File Support Team.
If you are a tax agent and want to use E-File you need to register with the E-File Support Team so we can send you the information you need.
You can:
Please email us if you need support or would like to provide feedback on E-File.
Select an option from the dropdown menu above. You should have your IRD or NZBN number ready tell us what you are calling about when prompted.
In general, our contact centre opening hours are Monday to Friday, 8am to 8pm and Saturday, 9am to 1pm.
Some services have different calling hours. Please check the calling hours for the specific option you select.
You can check and update your personal information such as account balances, order forms and guides and personal tax summaries using self-service lines.
We provide services for deaf or hearing-impaired customers and interpreter services through Language Line.
voice ID
Register your voice to enjoy more security, faster calls, and better access to services.
0800 775 247
Calling from overseas
+64 4 978 0779
0800 377 774
Calling from overseas
+64 4 978 0779
Income tax enquiries are answered (NZ time):
Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
When will I get my GST refund?
What happens if I paid my GST but got a letter saying that I have not?
How do I set up an instalment arrangement or get extra time to pay off the GST that I owe?
How do I make sure that I have filed my GST return online correctly?
How do I cancel my GST registration?
How do I grant myIR access to other users?
GST enquiries are answered (NZ time):
Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
Call Wait Time:
0800 377 776
Calling from overseas
+64 4 978 0779
It's easy to get in touch with us online using myIR Secure Online Services. myIR saves you time and gives you access to your information when you need it.
Including user ID and password
0800 227 770
Calling from overseas
+64 4 978 0779
0800 473 829
Calling from overseas
+64 4 978 0779
Login to your existing myIR account
Register for a new myIR account
Find out what to do if you can't get through to our online services
myIR enquiries are answered (NZ time):
Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
IRD number application questions and support
0800 775 247
keyword 'IRD number application'
Calling from overseas
+64 4 978 0779
General enquiries are answered (NZ time):
Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
0800 221 221
Calling from overseas
1800 504 042
Calling from Australia (landline only)
+64 9 984 2537
Calling from the rest of the world
Answerphone available outside business hours.
0800 220 222
Calling from overseas
+64 9 926 8701
0800 081 516
Calling New Zealand Child Support from New Zealand landlines and cellphones
Calling from Australia to New Zealand Child Support
1800 504 042
Calling Australia Child Support (DHS) from New Zealand
0800 440 953
Calling from the rest of the world
+64 9 984 2537
Individual enquiries (NZ time):
Monday to Friday, 8am to 5pm
Employer enquiries (NZ time):
Monday to Friday, 8am to 4.30pm
Including KiwiSaver, fringe benefit tax (FBT), employer superannuation contribution tax (ESCT)
0800 377 772
Calling from overseas
+64 4 978 0779
0800 220 222
Fax
09 984 3091
Calling from overseas
+64 9 926 8701
Fax from overseas
+64 4 984 3091
General (NZ time):
Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
Deducting child support (NZ time):
Monday to Friday, 8am to 4.30pm
0800 447 755
for deaf or hearing-impaired customers only
You can also use the New Zealand Relay Service (NZ Relay) to contact us.
NZ Relay is a telecommunications service for people who are deaf, hearing-impaired, deaf-blind, or speech-impaired.
All NZ Relay calls are strictly private, so information is safe and secure.
Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
You can find your IRD number:
Still can't find your IRD number?
0800 775 247
keyword: 'IRD number application'
Calling from overseas
+64 4 978 0779
Our contact centre opening hours are Monday to Friday, 8am to 8pm and Saturday, 9am to 1pm.
We've put together some helpful tips if you're having trouble logging in to myIR Secure Online services, this includes
Helpful tips if you are having trouble logging in
Including user ID and password
0800 227 770
Calling from overseas
+64 4 978 0779
0800 KIWISAVER (0800 549 472)
Calling from landlines or cellphones
Calling from overseas
+64 4 978 0779
0800 377 772
Calling from overseas
+64 4 978 0779
KiwiSaver enquiries are answered (NZ time):
Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
0800 443 553
Calling from overseas
+64 4 978 0779
0800 080 330
Calling from landlines and cellphones
Calling from overseas
+64 4 916 7118
0800 727 336
0800 443 773
Calling from overseas
+64 4 916 7118
Employer enquiries (NZ time):
Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
All other corporate enquiries are answered (NZ time):
Monday to Friday, 8am to 4.30pm
If you have a complaint about our service, please contact us as soon as possible. Once we receive your complaint, we'll take steps to make sure it doesn't happen again.
0800 274 138
Monday to Friday, 8am to 5pm
Calling from overseas
+64 4 978 0650
Fax
04 890 4561
To help us investigate your complaint, please include the following in your fax, or have this information handy when you call:
If you disagree with how we've assessed your or your client's tax or child support you may need to follow the disputes process.
You may ask the Office of the Ombudsman to review decisions made by us at any time.
The Ombudsman usually expects you to have first tried to resolve the issue with us using our complaints processes.
Inland Revenue Charter
The Inland Revenue Charter (IR614) is our guide to service complaints. You can download it in English or Māori:
Inland Revenue's Charter IR614
Inland Revenue's Charter IR614 (Māori version)
Alternatively, you can order one by calling us on 0800 257 773.
Calling from within New Zealand
04 890 1500
Calling from overseas
+64 4 890 1500
Contact details for the Inland Revenue media team
If you would like to opt out of an online survey we've invited you to participate in, please call 0800 833 555.
Our National Office is available (NZ time):
Monday to Friday, 8am to 5pm
03 951 2020
Calling from overseas
+64 3 951 2020
09 984 4329
Calling from overseas
+64 9 984 4329
Fax
+64 9 984 3081
04 890 3056
Calling from overseas
+64 4 890 3056
Fax
+64 4 890 4502
General and overdue tax and returns enquiries (NZ time):
Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
0800 227 771
Calling from overseas
+64 4 978 0779
Fax
+64 7 959 7613
0800 377 771
Calling from overseas
+64 4 978 0779
Overdue tax and returns enquiries are answered (NZ time):
Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
If you believe your IRD number or other personal details may have been accessed without your permission, call us immediately on
0800 775 247
Calling from overseas
+64 4 978 0779
We are a member of iDcare, New Zealand’s national support service for people who have experienced identity theft. Along with iDcare we'll work with you to recover and protect your identity. iDcare create a plan to reclaim your identity for free.
voice ID is a faster and more secure way for you to identify yourself when you call us. It allows us to recognise who you are - just by your voice.
Registering for voice ID is easy and only takes two minutes. Just make sure you have your IRD number handy and call
0800 257 843
Calling from overseas
+64 4 910 6076
Registering will work best if you call us from somewhere quiet.
If you receive a suspicious email, SMS scam message or a fraudulent call please email phishing@ird.govt.nz.
Each person has a unique voice pattern so once you're enrolled you just need to say your IRD number, or other simple information, when you call and we'll know that it's you.
voice ID does three things for you:
Because voice ID stores your unique voice print, registration is available to you when you use your individual IRD number.
At Inland Revenue, we are committed to targeting tax evasion and fraud.
If you have information about someone you think is intentionally doing the wrong thing, you can let us know anonymously.
The easiest way to report tax evasion or fraud is to use our online form.
0800 225 610
Calling from overseas
+64 4 978 0847
We stress that any information you provide to us will remain anonymous.
We appreciate your help in keeping our tax system fair for everyone.
Enquiries are answered (NZ time):
Monday to Friday, 9am to 5pm
Find out about phishing and other suspicious online activity.
0800 377 774
Calling from overseas
+64 4 978 0779
0800 377 776
Calling from overseas
+64 4 978 0779
including KiwiSaver, Fringe Benefit Tax, employer superannuation contribution tax (ESCT)
0800 377 772
Calling from overseas
+64 4 978 0779
0800 377 771
Calling from overseas
+64 4 978 0779
0800 377 772
Calling from overseas
+64 4 978 0779
Business enquiries are answered (NZ time):
Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
We offer a range of automated options through our 0800 self-service lines.
You can order stationery (forms and guides) and request personal tax summaries using our natural language speech recognition (NLSR) system. This lets you use your voice instead of keying in numbers on the phone's keypad.
For all other services you'll need to use a touch-tone phone and key in numbers for options.
Remember to have your IRD number handy when you call.
It's helpful if you know the number of any forms or booklets you're ordering.
0800 257 773
+64 04 978 0767
Calling from overseas
0800 101 035
0800 257 444
+64 4 978 0770
Calling from overseas
0800 257 772
+64 4 978 0768
Calling from overseas
0800 257 477
+64 4 916 7766
Calling from overseas
0800 257 778
+64 4 978 0765
Calling from overseas
This includes getting your account balance, ordering statements and calculating your end of year tax and tax credit entitlements.
0800 257 777
+64 4 978 0775
Calling from overseas
Our self-service lines are open at all times except:
Enquiries
0800 377 778
Calling from overseas
+64 4 978 0762
Overdue payments
Calling from Australia
1800 559 653
Calling from the UK
0808 234 0098
Calling from the rest of the world
+64 4 916 7114
Fax
+64 7 959 7613
New Zealand-based borrowers (NZ time):
Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
Overseas-based borrowers (NZ time):
Overdue payment enquiries
Monday to Friday, 6.15am to 8.45pm
All other enquiries
Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
If you are registered with us as a tax agent, please use the self-service line for immediate access to a range of automated services. They are specially designed to help you with routine enquiries.
0800 456 678
Calling from overseas
+64 4 978 0746
0800 101 035
0800 433 453
Calling from overseas
+64 4 978 0779
Fax (New Zealand)
+64 4 890 4714
Clarification of the rules around employee allowances
The self-service line and StationeryXPress helpdesk are available seven days a week, except:
E-File helpdesk queries are answered (NZ time):
Monday to Friday, 8.30am to 4.30pm
You can do most updates through myIR Secure Online Services.
If you'd prefer to call us, select one of the numbers below.
0800 775 247
Calling from overseas
+64 4 978 0779
0800 377 774
Calling from overseas
+64 4 978 0779
Login to your existing myIR account
Register for a new myIR account
Your top questions
Call us to update your:
General enquiries are answered (NZ time):
Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
0800 227 773
Calling from overseas
+64 4 978 0779
0800 377 774
Calling from overseas
+64 4 978 0779
Working for Families Tax Credits enquiries (NZ time):
Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
Self-service is available seven days a week, except:
If you can't see your query, use one of the numbers below.
0800 775 247
Calling from overseas
+64 4 978 0779
0800 377 774
Calling from overseas
+64 4 978 0779
Login to your existing myIR account
Register for a new myIR account
General enquiries are answered (NZ time):
Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm
Select an option from the dropdown menu above to find out the correct address.
You can access most Inland Revenue services online. If you need information, our website will provide everything you need to know.
Get it done online:
Find out what to do if you can't get through to our online services
Please send returns to:
Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045
If you're sending both a return and payment please use the payment address.
Please send general correspondence to:
Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045
Please send payments to:
Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
If you're sending both a return and payment please use the payment address.
Please send correspondence about child support to:
Child Support
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045
Please send KiwiSaver correspondence to:
Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045
Please send correspondence to our E-File Support Team at:
Inland Revenue
PO Box 2198
Wellington 6140
The address to which corporates should send correspondence depends on the sector they're in.
Please address mail as follows:
Inland Revenue
Private Bag 39984
Wellington Mail Centre
Lower Hutt 5045
Inland Revenue
PO Box 2198
Wellington 6140
Inland Revenue
PO Box 5542
Wellesley Street
Auckland 1141
If you have a complaint about our service please contact us as soon as possible. Once we receive your complaint, we'll take steps to make sure it doesn't happen again.
You can make a complaint online or by phone.
Or, you can send a written complaint about our service to:
Complaints Management Service
Inland Revenue Department
PO Box 2198
Wellington 6140
To help us investigate your complaint, please include the following:
If you disagree with how we've assessed your or your client's tax or child support you may need to follow the disputes process.
You may ask the Office of the Ombudsman to review decisions made by us at any time.
The Ombudsman usually expects you to have first tried to resolve the issue with us using our complaints processes.
Inland Revenue Charter
The Inland Revenue Charter (IR614) is our guide to service complaints. You can download it in English or Māori:
Inland Revenue's Charter IR614
Inland Revenue's Charter IR614 (Māori version)
Alternatively, you can order one by calling us on 0800 257 773.
If you are currently overseas, please use the following postal addresses. When sending both a return and a payment, please use the payment address.
Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand
Non-resident Centre
Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045
Wellington
New Zealand
Inland Revenue
PO Box 2198
Wellington 6140
New Zealand
Inland Revenue
Non-resident entertainers unit
PO Box 5542
Auckland 1141
New Zealand
If you are a student loan borrower and you go overseas for 184 days or more (about six months), you become an overseas-based student loan borrower, and different rules apply to the repayment of your loan.
Overseas-based student loan borrowers should use the following addresses:
Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand
Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand
Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand
Find out more about being an overseas-based student loan borrower
Please send correspondence about paid parental leave to:
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045
At Inland Revenue, we are committed to targeting tax evasion and fraud.
If you have information about someone you think is intentionally doing the wrong thing, you can let us know anonymously by writing to:
Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045
We stress that any information you provide to us will remain anonymous.
We appreciate your help in keeping our tax system fair for everyone.
In some situations you can speak to us face-to-face. Check the options in the dropdown menu above.
We are able to meet with you in many locations across New Zealand.
Appointment locations
We also have specialist services available:
You can find out more about these services by selecting Free tax education & advice from the drop down menu above.
Our Community Compliance Officers offer tax education and advice to our new businesses and small organisations, as well as seminars regarding personal tax and entitlements. They work from most Inland Revenue offices and travel regularly to other areas.
You can arrange a visit from a Community Compliance Officer by using our Enquire about a business advisory visit/social policy seminar service.
You can use our advisory service to find out about:
It's particularly useful for organisations where people in voluntary positions, such as treasurers, frequently change.
We also offer seminars for organisations on personal tax and entitlements, including Working for Families Tax Credits (WfFTC), KiwiSaver and child support.
If you'd like to make an appointment with us we can arrange for a New Zealand Sign Language (NZSL) interpreter to be present
You can request an appointment with us by emailing DeafAssistance@ird.govt.nz.
This email address is only for arranging appointments supported by an NZSL interpreter.
Please provide us with the following details:
We will contact you within seven days to confirm the appointment when we have arranged for an interpreter to be available. We will arrange payment for the NZSL interpreter.
For any other queries not related to a NZSL appointment, please see the Contact us section of our website.
Kaitakawaenga Māori offer a free advisory service to help meet the needs of Māori individuals, organisations and businesses. We can visit you at home or in the workplace (or you can come and see us if you prefer).
You can request a visit from a Kaitakawaenga Māori by using our Arrange a business advisory visit service.
You can find out about:
Any Māori individual or organisation in business, including:
The service is particularly useful for organisations where people in voluntary positions, such as treasurers, frequently change.
We offer free tax seminars and workshops in many locations. You can find out when and where tax seminars are offered in your region.
Get up to speed fast with our Introduction to business videos.
These videos cover:
