Make a payment

Contact us

How would you like to contact us?

Your top questions

My login doesn't work. How can I fix it?

Has my refund been processed yet?

What's my tax residency?

Accessibility and language support

Hearing-impaired services

Language Line - a free phone-based interpreter service for communicating with IRD.

Do you have my correct address?

Tax refund: find out if you could be eligible

What is my tax code?

voice ID

voice ID is a faster way for you to identify yourself when you call us. It allows us to recognise who you are - just by your voice.

voice ID enrolled customers enjoy more security, faster calls, and better access to services.

Register for voice ID now

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Online

We don't have an email address for general tax queries because we want to keep your personal information safe. But you can contact us online using Secure Mail by logging in to your my IR account or select an option from the dropdown menu above.

Need help logging in? Try these tips

Don't have a myIR account? Register for one now

Want to get it done online? View all our online services, work it out with calculators and tools or use our forms and guides.

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Through myIR Secure Online Services, you can register for Working for Families Tax Credit and check information, including:

  • child details
  • spouse / partner details
  • income estimate
  • upcoming payment amounts
  • entitlements / liabilities, and
  • payment options.

You can also use secure mail and secure forms in myIR. These allow you to update your details, submit online queries and complete forms that tell us about changes in your circumstances.

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All employers must be payday filing from 1 April 2019. You must file employment information each payday after 1 April instead of an Employer monthly schedule (IR348). We have videos and guides available to help you through this process.

Find out more about switching to payday filing

Login or register for myIR Secure Online Services now.

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If you're having trouble logging in

We've put together some helpful tips if you're having trouble logging in to myIR Secure Online services, this includes

  • common access issues
  • account error messages
  • logging in with RealMe

Helpful tips if you are having trouble logging in

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How to find your IRD number

Your IRD number is an eight or nine digit number specific to you. You can find your IRD number:

  • in your myIR Secure Online Services account
  • on letters or statements from us
  • on your KiwiSaver statement, or
  • on your income details from your employer.

Login or register for myIR Secure Online Services now.

Related links

IRD number - individuals

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Apply for an IRD number

You can apply for an individual, business or organization IRD number through our Online Services.

Your application will be processed in two to five working days unless we need more information from you. You can choose to receive confirmation of your IRD number via email, text/sms or mail.

Apply for an individual or business or organization IRD number now.

Note

If you already have an IRD number you don't need to apply again to file your tax returns online or check your account information. You only need to register for myIR.

 

 

Related links

myIR Secure Online Services (Login or register)

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Through myIR Secure Online Services, you can check your child support details including:

  • upcoming payment amounts
  • entitlements and liabilities
  • bank account.

You can also use secure mail and secure forms. These allow you to update your details, submit online queries and complete forms that tell us about changes in your circumstances.

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Complaints

If you have a complaint about our service please let us know as soon as possible. We will take steps to make sure it does not happen again.

To help us fully investigate your complaint, we need:

  • your contact details
  • your IRD number, and
  • a brief description of the complaint and any steps you have taken to try to resolve it with us.

Go to our complaint form

Please note:

For your personal or business tax, child support, Working for Families Tax Credits or other confidential enquiries, please use the secure mail service in myIR.

Login to myIR

Register for myIR

Anonymous feedback:

If you want to provide us with anonymous information rather than make a complaint, please use our Report tax evasion and fraud anonymously form.

Disagreements with tax or child support

If you disagree with how we've assessed your or your client's tax or child support you may need to follow the disputes process.

Related links

Inland Revenue Charter

The Inland Revenue Charter (IR614) is our guide to service complaints. You can download it in English or Māori:

Inland Revenue's Charter IR614

Inland Revenue's Charter IR614 (Māori version)

Alternatively, you can order one by calling us on 0800 257 773.

 

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E-file - register and support for tax agents

To use E-File you need to have the right hardware and software and be registered with the E-File Support Team.

How to register to use E-File

If you are a tax agent and want to use E-File you need to register with the E-File Support Team so we can send you the information you need.

You can:

  • order enrolment forms through our tax agents' self-service line on 0800 257 773 (you will be asked for your IRD number and the form number, which is IR798), or
  • download the E-File registration (IR798) form.

Contacting the E-File support team

Please email us if you need support or would like to provide feedback on E-File.

 

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File a return through myIR Secure Online Services

You can file most returns using our website. You'll need to log in to myIR for most of these.

You can file the following returns in myIR:

  • goods and services tax (GST)
  • fringe benefit tax (FBT)
  • gaming machine duty (GMD)
  • portfolio investment entity (PIE)
  • withholding taxes
  • approved issuer levy
  • residential land withholding tax
  • some income tax returns, including personal tax summaries
  • PAYE.

Go to our Get it done online services section if the return you'd like to file isn't listed.

Related links

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Through myIR Secure Online Services, you can register for GST and check information, including:

  • registering for GST
  • filing returns
  • paying online
  • setting up payment plans, and
  • GST refunds.

You can also use secure mail and secure forms. These allow you to update your details, submit online queries and complete forms that tell us about changes in your circumstances.

Related links

Do you need to register?

How to register for GST

More about GST

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KiwiSaver

Using your myIR login you can check your KiwiSaver details on the KiwiSaver website:

General KiwiSaver enquiries

If you have a general enquiry about KiwiSaver you can contact our team using our online form.

Contact the KiwiSaver team

Urgent or personal KiwiSaver enquiries

If your enquiry is urgent, or for personal information, please call us.

What you need to know

  • Please don't include your IRD number in your message, or ask us for tax or financial advice.
  • If you want to keep a copy of your request for your own records, please print the confirmation page.
  • We'll reply by email within five working days.

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myIR online account - register

myIR is the secure service that lets you manage all your IRD matters online and spend time doing what you'd rather be doing. Save time and avoid delays.

myIR login and registration

Login to your existing myIR account

Register for a new myIR account.

 

Related links

Find out more about myIR.

How myIR can help you

You can use myIR to:  

  • change your address or bank account details
  • check your child support
  • find your IRD number
  • work out your income tax filing options
  • check your Working for Families Tax Credits
  • get your student loan balance
  • register or submit your GST return
  • check out your KiwiSaver account
  • and much more!

 

 

 

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Non-residents

General non-resident enquiries

If you are a non-resident customer and you have a general enquiry, you can contact us using an online form.

Send us a non-resident enquiry.

Non-resident enquiries by email

For other non-resident enquiries, you can send us an email:

Send us a non-resident contractors enquiry.

Send us a non-resident entertainers enquiry.

Send us an overseas-based student loan borrowers enquiry.

For all other non-resident enquiries.

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Scams - report to us

If you have received an email or other communication that claims to be from IRD but has made you suspicious - report it to us!

What to do about phishing and suspicious emails

If you have received a suspicious email, please forward the email you received to us.

If you have replied to those behind these scams, and given money or personal details, contact your bank or credit card provider immediately.

IRD will never send you an email that:

  • asks you to provide personal Inland Revenue information such as your myIR account user ID and password, or
  • contains a direct link to a page to submit information such as our "myIR Secure Online Services" login page and ask you to login.

Related links

Find out about phishing and other suspicious online activity. 


 

 

 

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Through myIR Secure Online Services, you can check student loan details, including:

  • overall balance
  • repayments
  • interest / write-offs
  • $500 debt eligibility check.

You can also apply for a:

  • repayment holiday
  • repayment deduction exemption
  • special deduction rate.

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Reporting tax evasion or fraud anonymously

We're committed to targeting tax evasion and fraud.

If you have information about someone you think is intentionally doing the wrong thing, you can let us know anonymously using our online service.

Report tax evasion or fraud anonymously

We appreciate your help

We stress that any information you provide to us will remain anonymous.

We appreciate your help in keeping our tax system fair for everyone.

Other ways to report tax evasion or fraud

You can also report tax evasion or fraud by:

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Tax overdue - arrange to pay

If you’re unable to pay an amount you owe us in full, you can send us a proposal to pay any amount(s) that you owe by instalments. This option is available regardless of whether the amount you owe is overdue or not yet due.

Send us a proposal.

What you will need

  • your IRD number
  • details of your current financial situation including your weekly 'after tax' income, and
  • details of the amount(s) you wish to pay off (from a recent statement or myIR Secure Online Services).

What happens next

We’ll review your proposal and contact you within three working days to either:

  • let you know that we’ve accepted your proposal, or
  • ask you for further information to help us make a decision.

 

Related links

Make a payment

myIR Secure Online Services (Login or register.)

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Update your details

It's important that you keep us updated when your account details change.

Using myIR Secure Online Services you can let us know if something changes.

You can update your:

  • address and phone numbers
  • bank account details
  • tax agent or nominated person.

You can also send us secure mail to tell us about more complex things.

Login or register for myIR Secure Online Services now.
 

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Website feedback

We are constantly seeking to improve our website.

To help us make this website as easy to use and useful as possible please tell us your website feedback about what works well and what doesn’t work for you.

Go to our website feedback form

Please note:

Our website feedback form is only for comments specifically about this website.

For your personal or business tax, child support, Working for Families Tax Credits or other confidential enquiries, please use the secure mail service in myIR.

Login to myIR

Register for myIR

Find out what to do if you can't get through to our online services

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Phone

Select an option from the dropdown menu above. You should have your IRD or NZBN number ready tell us what you are calling about when prompted.

In general, our contact centre opening hours are Monday to Friday, 8am to 8pm and Saturday, 9am to 1pm.

Some services have different calling hours. Please check the calling hours for the specific option you select.

Hearing-impaired services

We provide services for deaf or hearing-impaired customers and interpreter services through Language Line.

voice ID

Register your voice to enjoy more security, faster calls, and better access to services.

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Calling times

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

Working for Families Tax Credits enquiries:

Enquiries from individuals

0800 227 773

Enquiries from caregivers in business

0800 377 774

Calling from overseas

+64 4 978 0779

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Payday filing

Your top questions

How do I payday file using the file upload method?

How do I payday file using the online entry method?

What happened to my payroll access?

How will I file my returns during the shutdown period?

How do I payday file for schedular payments?

All employers must payday file from April 2019. From 1 April, you must file employment information each payday instead of an Employer monthly schedule (IR348). We have videos and guides available to help you through this process.

Find out more about switching to payday filing

Calling times

Payday filing enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

Payday filing enquiries

Calling from New Zealand - 0800 377 772

Calling from overseas +64 4 978 0779

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Personal - individual enquiries

0800 775 247

Calling from overseas

+64 4 978 0779

Business - non-individual enquiries

0800 377 774

Calling from overseas

+64 4 978 0779

Calling times

Income tax enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

 

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GST

Your top questions

What happens if I paid my GST but got a letter saying that I have not?

When will I get my GST refund?

How do I cancel my GST registration?

How do I get extra time to pay off the GST that I owe or set up an instalment arrangement?

How do I make sure I have filed my GST return online correctly?

I have paid my GST into the wrong period, how can this be fixed?

Can I apply for penalty remission?

Do I need to register for GST?

 

Searching for a GST answer? Try asking us a question below.

Calling times

Current call wait time:

GST enquiries, registration and returns

0800 377 776

Calling from overseas

+64 4 978 0779

GST enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

Expected call wait times

Monday to Friday

Saturday

Expected call wait times Saturday

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If you're having trouble logging in

We've put together some helpful tips if you're having trouble logging in to myIR Secure Online services, this includes

  • common access issues
  • account error messages
  • logging in with RealMe

Helpful tips if you are having trouble logging in

Still can't log in?

Including user ID and password

0800 227 770

Calling from overseas

+64 4 978 0779

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Apply for an IRD number

IRD number application questions and support

0800 775 247

keyword 'IRD number application'

Calling from overseas

+64 4 978 0779

Calling times

General enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

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Calling times

Individual enquiries (NZ time):

Monday to Friday, 8am to 5pm

0800 221 221

Calling from overseas

1800 504 042
Calling from Australia (landline only)

+64 9 984 2537
Calling from the rest of the world

Answerphone available outside business hours.

Employer enquiries (NZ time):

Monday to Friday, 8am to 4.30pm

0800 220 222

Calling from overseas

+64 9 926 8701

International child support

0800 081 516

Calling Australia Child Support (DHS) from New Zealand

0800 440 953

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Christchurch terror attack – support for affected customers

For customers and families who have been directly affected by the terror attacks in Christchurch, we recognise that tax will not be front of mind for you right now. We want to ensure that, when you are ready, you have the information and support you need. This may relate to any personal or business tax matters; Working for Families Tax credits and Child Support, Student Loans or KiwiSaver.

Please call us on a dedicated number 0800 473 383 anytime between 8am-8pm Monday to Friday and 9am-1pm on Saturday for assistance. We can also arrange for an IR community liason to meet with you in person when it’s convenient.

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Complaints

If you have a complaint about our service, please contact us as soon as possible. Once we receive your complaint, we'll take steps to make sure it does not happen again.

0800 274 138
Monday to Friday, 8am to 5pm

Calling from overseas

+64 4 978 0650

Fax

04 890 4561

To help us investigate your complaint, please include the following in your fax, or have this information handy when you call:

  • your contact details
  • your IRD number
  • a brief description of the complaint and any steps that have been taken to try to resolve it with us, and
  • copies of any relevant documents.

 

 

Disagreements with tax or child support

If you disagree with how we've assessed your or your client's tax or child support you may need to follow the disputes process.

The Ombudsman

You may ask the Office of the Ombudsman to review decisions made by us at any time.

The Ombudsman usually expects you to have first tried to resolve the issue with us using our complaints processes.

Related links

Inland Revenue Charter

The Inland Revenue Charter (IR614) is our guide to service complaints. You can download it in English or Māori:

Inland Revenue's Charter IR614

Inland Revenue's Charter IR614 (Māori version)

Alternatively, you can order one by calling us on 0800 257 773.

 

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Employers in large enterprises

Employer enquiries

0800 443 553

Calling from overseas

+64 4 978 0779

High wealth individuals

0800 080 330
Calling from landlines and cellphones

Calling from overseas

+64 4 916 7118

Screen Production Industry Desk

0800 727 336
 

All other enquiries

0800 443 773

Calling from overseas

+64 4 916 7118

 

Calling times

Employer enquiries (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

All other corporate enquiries are answered (NZ time):

Monday to Friday, 8am to 4.30pm

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Payday filing

All employers must be payday filing from 1 April 2019. You must file employment information each payday after 1 April instead of an Employer monthly schedule (IR348). We have videos and guides available to help you through this process.

Find out more about switching to payday filing

Employing people

Calling times

General enquiries

Including KiwiSaver, fringe benefit tax (FBT), employer superannuation contribution tax (ESCT)

Calling from New Zealand - 0800 377 772

Monday to Friday, 8am to 8pm

Saturday, 9am to 1pm

Calling from overseas +64 4 978 0779

Deducting child support

0800 220 222

Monday to Friday, 8am to 4.30pm

Fax

09 984 3091

Calling from overseas

+64 9 926 8701

Fax from overseas

+64 4 984 3091

 

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KiwiSaver

Member (individual) enquiries

0800 KIWISAVER (0800 549 472)
Calling from landlines or cellphones

Calling from overseas

+64 4 978 0779

Employer enquiries

0800 377 772

Calling from overseas

+64 4 978 0779

 

Calling times

KiwiSaver enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm

Saturday, 9am to 1pm

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How to find your IRD number

Your IRD number is an eight or nine digit number specific to you. You can find your IRD number:

  • in your myIR Secure Online Services account
  • on letters or statements from us
  • on your KiwiSaver statement, or
  • on your income details from your employer.

Still can't find your IRD number?

0800 775 247
keyword: 'IRD number application'

Calling from overseas

+64 4 978 0779

Calling times

Our contact centre opening hours are Monday to Friday, 8am to 8pm and Saturday, 9am to 1pm.

Related links

IRD number - individuals

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myIR online account - support

It's easy to get in touch with us online using myIR Secure Online Services. myIR saves you time and gives you access to your information when you need it.

General enquiries

Including user ID and password

0800 227 770

Calling from overseas

+64 4 978 0779

IR file or employer schedule enquiries

0800 473 829

Calling from overseas

+64 4 978 0779

Related Links

Login to your existing myIR account

Register for a new myIR account

Find out what to do if you can't get through to our online services

Online demos

Calling times

myIR enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

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National Office / Media / Research

Calling from within New Zealand

04 890 1500

Calling from overseas

+64 4 890 1500

Contact details for the Inland Revenue media team

Research and evaluation

If you would like to opt out of an online survey we've invited you to participate in, please call 0800 833 555.

Related links

Recent media releases

Minister of Inland Revenue

Calling times

Our National Office is available (NZ time):

Monday to Friday, 8am to 5pm

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Non-residents

General enquiries

03 951 2020

Calling from overseas

+64 3 951 2020

Entertainer enquiries

09 984 4329

Calling from overseas

+64 9 984 4329

Fax

+64 9 984 3081

Contractor enquiries

04 890 3056

Calling from overseas

+64 4 890 3056

Fax

+64 4 890 4502

 

Calling times

General and overdue tax and returns enquiries (NZ time):

Monday to Friday, 8am to 8pm

Saturday, 9am to 1pm

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Calling times

Current call wait time:

New Zealand-based enquiries:

New Zealand based borrowers (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

Enquiries

Calling from New Zealand - 0800 377 778

Overseas-based enquiries

Overseas-based borrowers (NZ time):

Monday to Friday, 6.15am to 8.45pm

Overdue payments

Calling from Australia - 1800 559 653

Calling from the UK - 0808 234 0098

Calling from the rest of the world - +64 4 916 7114

All other overseas enquiries

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

+64 4 978 0762

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Tax agents

Tax agents' self-service line

If you are registered with us as a tax agent, please use the self-service line for immediate access to a range of automated services. They are specially designed to help you with routine enquiries.

0800 456 678

Calling from overseas

+64 4 978 0746

StationeryXpress helpdesk

0800 101 035
 

E-File helpdesk

0800 433 453
 

Calling from overseas

+64 4 978 0779

Fax (New Zealand)

+64 4 890 4714

 

Related links

Clarification of the rules around employee allowances

Calling times

The self-service line and StationeryXPress helpdesk are available seven days a week, except:

  • between 5am and 6am daily
  • between 12.30am and 4.30am on Sundays, and
  • from 10pm to midnight on the last day of each month.

E-File helpdesk queries are answered (NZ time):

Monday to Friday, 8.30am to 4.30pm

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Tax and returns overdue

Personal - individual enquiries

0800 227 771

Calling from overseas

+64 4 978 0779

Fax

+64 7 959 7613

Business - non-individual enquiries

0800 377 771

Calling from overseas

+64 4 978 0779

Calling times

Overdue tax and returns enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

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Reporting tax evasion or fraud anonymously

At Inland Revenue, we are committed to targeting tax evasion and fraud.

If you have information about someone you think is intentionally doing the wrong thing, you can let us know anonymously.

The easiest way to report tax evasion or fraud is to use our online form.

To speak to us or set up an appointment

0800 225 610

Calling from overseas

+64 4 978 0847

We appreciate your help

We stress that any information you provide to us will remain anonymous.

We appreciate your help in keeping our tax system fair for everyone.

Calling times

Enquiries are answered (NZ time):

Monday to Friday, 9am to 5pm

Related links

Find out about phishing and other suspicious online activity.

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Update my details

You can do most updates through myIR Secure Online Services.

If you'd prefer to call us, select one of the numbers below.

Personal - individual

0800 775 247

Calling from overseas

+64 4 978 0779

Business - non-individual

0800 377 774

Calling from overseas

+64 4 978 0779

Related links

Login to your existing myIR account

Register for a new myIR account

Register for voice ID

Your top questions

Call us to update your:

  • bank account
  • phone number
  • address
  • nominated person
  • tax agent.

Calling times

General enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

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Not sure?

If you can't see your query, use one of the numbers below.

Personal - individual enquiries

0800 775 247

Calling from overseas

+64 4 978 0779

Business - non-individual enquiries

0800 377 774

Calling from overseas

+64 4 978 0779

 

Related links

Login to your existing myIR account

Register for a new myIR account

Register for voice ID

Calling times

General enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

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Post

Post

Need to post us something?

Select an option from the dropdown menu above to find out the correct address.

Want to save time?

You can access most Inland Revenue services online. If you need information, our website will provide everything you need to know.

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Returns

Please send returns to:

Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045

If you're sending both a return and payment please use the payment address.

 

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General enquiries

Please send general correspondence to:

Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

 

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Payments

Please send payments to:

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045

If you're sending both a return and payment please use the payment address.

 

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Child support

Please send correspondence about child support to:

Child Support
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

 

 

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KiwiSaver

Please send KiwiSaver correspondence to:

Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045

 

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E-File (tax agents)

Please send correspondence to our E-File Support Team at:

Inland Revenue
PO Box 2198
Wellington 6140

 

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Significant Enterprises

The address to which corporates should send correspondence depends on the sector they're in.

Please address mail as follows:

Banking, Crown, insurance, resources, Screen Production Industry Desk

Inland Revenue
Private Bag 39984
Wellington Mail Centre
Lower Hutt 5045

Computer tax audit, international audit, non-resident contractors

Inland Revenue
PO Box 2198
Wellington 6140

Services, manufacturing, non-resident entertainers, high wealth individuals

Inland Revenue
PO Box 5542
Wellesley Street
Auckland 1141

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Making a complaint

If you have a complaint about our service please contact us as soon as possible. Once we receive your complaint, we'll take steps to make sure it doesn't happen again.

You can make a complaint online or by phone.

Or, you can send a written complaint about our service to:

Complaints Management Service
Inland Revenue Department
PO Box 2198
Wellington 6140

To help us investigate your complaint, please include the following:

  • your contact details
  • your IRD number
  • a brief description of the complaint and any steps that have been taken to try to resolve it with us
  • copies of any relevant documents.

 

 

Disagreements with tax or child support

If you disagree with how we've assessed your or your client's tax or child support you may need to follow the disputes process.

The Ombudsman

You may ask the Office of the Ombudsman to review decisions made by us at any time.

The Ombudsman usually expects you to have first tried to resolve the issue with us using our complaints processes.

Related links

Inland Revenue Charter

The Inland Revenue Charter (IR614) is our guide to service complaints. You can download it in English or Māori:

Inland Revenue's Charter IR614

Inland Revenue's Charter IR614 (Māori version)

Alternatively, you can order one by calling us on 0800 257 773.

 

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Non-residents

If you are currently overseas, please use the following postal addresses. When sending both a return and a payment, please use the payment address.

Payments

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Returns and correspondence

Non-resident Centre
Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045
Wellington
New Zealand

Non-resident contractors

Inland Revenue
PO Box 2198
Wellington 6140
New Zealand

Non-resident entertainers

Inland Revenue
Non-resident entertainers unit
PO Box 5542
Auckland 1141
New Zealand

 

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Overseas-based student loan borrowers

If you are a student loan borrower and you go overseas for 184 days or more (about six months), you become an overseas-based student loan borrower, and different rules apply to the repayment of your loan.

Overseas-based student loan borrowers should use the following addresses:

Payments

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Returns

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand

General correspondence

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand

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Paid parental leave

Please send correspondence about paid parental leave to:

PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

 

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Report tax evasion or fraud anonymously

At Inland Revenue, we are committed to targeting tax evasion and fraud.

If you have information about someone you think is intentionally doing the wrong thing, you can let us know anonymously by writing to:

Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

We appreciate your help

We stress that any information you provide to us will remain anonymous.

We appreciate your help in keeping our tax system fair for everyone.

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In person

In person

In some situations you can speak to us face-to-face. Check the options in the dropdown menu above.

We are able to meet with you in many locations across New Zealand.

Appointment locations

  • Christchurch
  • Dunedin
  • Gisborne
  • Hamilton
  • Invercargill
  • Manukau
  • Napier
  • Nelson
  • New Plymouth
  • Palmerston North
  • Rotorua
  • Takapuna
  • Tauranga
  • Wellington
  • Whangarei

 

 

We also have specialist services available:

  • Kaitakawaenga Māori, who work out of most Inland Revenue offices. They offer a free advisory service to help meet the needs of Māori individuals, organisations and businesses.
  • Community Compliance Officers, who offer free tax education and advice to new businesses and smaller organisations, and seminars on personal tax and entitlements.
  • Language Line - a free phone-based interpreter service for communicating with IRD.

You can find out more about these services by selecting Free tax education & advice from the drop down menu above.

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Community Compliance Officers

Our Community Compliance Officers offer tax education and advice to our new businesses and small organisations, as well as seminars regarding personal tax and entitlements. They work from most Inland Revenue offices and travel regularly to other areas.

How to contact a Community Compliance Officer

You can arrange a visit from a Community Compliance Officer by using our Enquire about a business advisory visit/social policy seminar service.

 

What our service offers

You can use our advisory service to find out about:

  • the taxes you need to know about
  • what records you need to keep
  • how to complete GST and employer returns
  • your KiwiSaver obligations
  • when you should file returns and make payments.

Our service is available to:

  • any individual or organisation in business
  • anyone considering setting up in business
  • sports clubs and other non-profit bodies.

It's particularly useful for organisations where people in voluntary positions, such as treasurers, frequently change.

We also offer seminars for organisations on personal tax and entitlements, including Working for Families Tax Credits (WfFTC), KiwiSaver and child support.

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Hearing-impaired services

If you'd like to make an appointment with us we can arrange for a New Zealand Sign Language (NZSL) interpreter to be present

You can request an appointment with us by emailing DeafAssistance@ird.govt.nz.

This email address is only for arranging appointments supported by an NZSL interpreter.

Please provide us with the following details:

  • your full name, including middle name(s)
  • your IRD number
  • your contact preference, for example email or fax
  • what Inland Revenue office you would like to see us at
  • brief details about your query, for example Working for Families Tax Credits or GST
  • four possible appointment dates and times between 8am and 4pm, Monday to Friday.

We will contact you within seven days to confirm the appointment when we have arranged for an interpreter to be available. We will arrange payment for the NZSL interpreter.

Note

For any other queries not related to a NZSL appointment, please see the Contact us section of our website.

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Kaitakawaenga Māori

Kaitakawaenga Māori offer a free advisory service to help meet the needs of Māori individuals, organisations and businesses. We can visit you at home or in the workplace (or you can come and see us if you prefer).

How to request a visit from a Kaitakawaenga Māori

You can request a visit from a Kaitakawaenga Māori by using our Arrange a business advisory visit service.

Kaitakawaenga Māori can:

  • provide one-to-one tax advice and information
  • provide tax training and seminars to Māori groups
  • provide tax agencies at resource centres or marae
  • supply information booklets on a range of different tax obligations.

What our service offers

You can find out about:

  • the taxes you need to know about
  • what records you need to keep
  • how to complete your tax returns
  • the KiwiSaver savings initiative
  • when to file returns and make payments.

Who can use our service

Any Māori individual or organisation in business, including:

  • sports clubs
  • marae
  • kōhanga reo, and
  • other non-profit bodies.

The service is particularly useful for organisations where people in voluntary positions, such as treasurers, frequently change.

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Tax seminars and workshops

We offer free tax seminars and workshops in many locations. You can find out when and where tax seminars are offered in your region.

Don't want to wait for a tax seminar?

Get up to speed fast with our Introduction to business videos.

These videos cover:

  • business structures
  • income and provisional tax
  • expenses
  • depreciation, and
  • registering for GST.