Recording our phone calls
As part of our commitment to giving our customers the best service, we record most of the calls made to our contact centres. We may also record some outbound calls we make. Recording our calls helps us find ways to give you better service.
Call recording privacy statement
Top contact pages
Working for Families and Best Start - contact us
General enquiries and myIR support
Verifying your identity
When you call us, before we can access your account, it is important that we verify your identity. This ensures we protect your information and follow our obligations under the Tax Administration Act 1994 and Privacy Act 2020.
If you are registered for voice recognition, we will use the sound of your voice to validate you. Another option is to ask you some security questions. You must answer the security questions on your own. If anyone helps you or gives you the answers, we cannot accept your responses.
Please note, pretending to be someone else is fraudulent behaviour and is not acceptable.
If you are not fluent in English, let us know at the start of the call and we will set up an interpreter for you.
Calling on behalf of someone else
Unless you have been set up with the appropriate authorisation to act for someone else, we can only talk with you about your account.
If you are helping someone else and have not been set up with the right authority, you can help them only after we have validated them.
All contact pages
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Child support - contact us
How to contact us about child support in myIR or by phone, call-back or post.
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Complaints disputes compliments
Register a complaint, find out how to disagree with a disputable decision or assessment, or tell us about a good experience.
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COVID-19
Before you contact us about COVID-19, explore our webpages about COVID-19 support. Our webpages will likely give you the answer you’re looking for immediately.
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Current processing times
Our latest estimates of how long your request will take.
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Customer sites
The addresses and open hours of our front of house sites.
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Deaf and hearing-impaired services - contact us
You can use the New Zealand Relay Service (NZ Relay) to contact us.
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Debt and refunds - contact us
How to contact us to find out about debt and refunds.
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Digital service providers - contact us
Find out about getting in touch with us if you are a digital service provider (DSP) and a service is not working correctly or you want to access our test environment.
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Employing people - contact us
For enquiries about payday filing, KiwiSaver, fringe benefit tax (FBT), employer superannuation contribution tax (ESCT) and child support deductions.
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FamilyBoost - contact us
For enquiries about FamilyBoost.
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Gaming levies - contact us
Inland Revenue's contact details for casinos and gaming machine owners.
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General enquiries and myIR support - contact us
There are a number of ways to contact us. You can message us in myIR, call us or come in for an appointment. If you want to book and advisory or one-to-one business visit you can arrange that too.
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GST - contact us
For GST enquiries, registrations and returns.
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Income tax - contact us
Contact us about income tax for individual and business enquiries.
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Kaitakawaenga Māori
Kaitakawaenga Māori offer a free advisory service to help meet the needs of individuals, organisations and businesses.
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KiwiSaver - contact us
For questions about your KiwiSaver account including your balance, contact your KiwiSaver provider. For questions about your KiwiSaver information in myIR, contact us.
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Lost IRD number
Find your IRD number on IR letters, logging in to myIR, using our form, or by calling us.
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Media queries - contact us
Phone and email contacts for journalists.
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Non-resident contractors - contact us
For all tax enquiries and issues for non-residents performing contract activity in New Zealand.
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Non-resident entertainers - contact us
For all tax enquiries and issues for non-residents who perform in New Zealand in public or in front of a camera.
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Official information requests - contact us
You can request information from us under the Official Information Act 1982 and the Privacy Act 2020.
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Paid parental leave - contact us
Contact Inland Revenue about your paid parental leave payments.
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Request a business advisory visit
Our Community Compliance Officers offer tax education to new businesses and small organisations, as well as seminars regarding personal tax and entitlements.
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Scams, fraud and tax evasion - contact us
Contact Inland Revenue to report a scam, check out the latest scams or report tax evasion.
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Self service options
Call our self-service number and do things over the phone without waiting to talk to an Inland Revenue staff member.
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Service in other languages - contact us
Contact us in your own language or find out how to get documents translated. We may also have the information you're looking for already translated and available.
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Significant enterprises - contact us
Contact details for specialised industries.
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Student loans - contact us
Get in touch with us if you have questions about your student loan balance, repayments or you're going overseas.
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Tax agents - contact us
Contact us if you're a tax agent via self-service phone line and StationeryXpress.
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Working for Families and Best Start - contact us
Contact Inland Revenue about financial support to raise a family.