All contact pages
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Current processing times
Our latest estimates of how long your request will take. We're putting COVID-19 requests at the front of the queue.
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Business and organisations - contact us
We don't have an email address for general tax queries because we want to keep your personal information safe. But you can contact us online by logging in to your myIR account and sending us a message using secure email.
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Child support - contact us
How to contact us about child support in myIR or by phone, call-back or post.
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Complaints, compliments and disputes
Register a complaint, find out how to disagree with a disputable decision or assessment, or tell us about a good experience.
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COVID-19 - contact us
Before you contact us about COVID-19, explore our webpages about COVID-19 support. Our webpages will likely give you the answer you’re looking for immediately.
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Debt and refunds - contact us
How to contact us to find out about debt and refunds.
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Digital service providers - contact us
Find out about getting in touch with us if you are a digital service provider (DSP) and a service is not working correctly or you want to access our test environment.
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Formal information requests
You can request information from us under the Official Information Act 1982 and the Privacy Act 2020.
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GST - contact us
For GST enquiries, registrations and returns.
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Hearing loss services - contact us
You can use the New Zealand Relay Service (NZ Relay) to contact us.
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Income tax - contact us
Contact us about income tax for individual and business enquiries.
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Lost IRD number
You keep the same IRD number for life so even if you lose it you don’t need to apply for a new one. It’s easy to find your IRD number again.
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Kaitakawaenga Māori
Kaitakawaenga Māori offer a free advisory service to help meet the needs of Māori individuals, organisations and businesses.
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KiwiSaver - contact us
For questions about your KiwiSaver account including your balance, contact your KiwiSaver provider. For questions about your KiwiSaver information in myIR, contact us.
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Media queries
Phone and email contacts for journalists
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Paid parental leave - contact us
Contact Inland Revenue about your paid parental leave payments.
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Scams, fraud and tax evasion - contact us
Contact Inland Revenue to report a scam, check out the latest scams or report tax evasion.
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Self-service 0800 (24/7)
Call our self-service number and do things over the phone without waiting to talk to an Inland Revenue staff member.
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Student loans - contact us
Get in touch with us if you have questions about your student loan balance, payments or you're going overseas.
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Tax agents - contact us
Contact us if you're a tax agent via self-service phone line, StationeryXpress and E-file.
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Working for Families and Best Start - contact us
Contact Inland Revenue about financial support to raise a family.
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General enquiries and myIR support
There are a number of ways to contact us. You can message us in myIR, call us or come in for an appointment. If you want to book and advisory or one-to-one business visit you can arrange that too.
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Services in other languages - contact us
Contact us in your own language or find out how to get documents translated. We may also have the information you're looking for already translated and available.
